I was totally unhappy with the care given to my pet. First off when I arrived she couldn't find his folder so I had to stand and wait forever. Then she came back without the file and looked it up on the computer. Then I inquired about the bath and nail trimming ect that I had requested and she couldn't find it on his chart on the computer.... Really? what exactly did they do. So then she again leaves me standing in the front office and goes to find out if he's had his bath. Comes back and tells me yes he has and it's 37.50 extra, I paid 208.00 for 8 days and was told at the time I paid that was the amount I owed unless I was gone longer.... therefore I had assumed that I had already paid for the entire bill as I returned when expected. Finally, I was annoyed beyond dealing with them and asked them to just bring me my dog I was tired of waiting. I paid the extra waited again for them to go and get my dog. Only, to have her bring him out and realize that if they'd given him a bath they did a terrible job. I just left and got in my car only to discover that they had not clipped his nails and he definitely wasn't bathed. So when I got home I called to complain about his condition and was told that when they put him back in his cage he actually peed on himself. This isn't something he ever does and if they'd been taking him out to go potty and giving him the "extra tlc" that I had paid for that shouldn't have happened. I wouldn't recommend them to anyone. And will never again take mine to them again. Totally displeased.

The vets are excellent at listening and getting critical information. In my many years as a pet owner, I have been impressed with how perceptive they are. They also are upfront about costs and what lab work needs to be done and why. I have been treated as a partner in the health care of my dogs, which make me feel more confident and more like a contributor in my dogs' well-being. They are really considerate and truly kind medical practitioners. My dogs are made to feel comfortable and loved, as well. I would recommend them without hesitation!

Dr. Lipscomb and the staff at Orchard View have taken care of our dog(s) for several years. They are very caring and the customer service is excellent. I feel very comfortable knowing they will take care of our dog for his lifetime. We have also used their boarding service and that is excellent as well. Thank you Orchard View staff!

We have used the services of Orchard View for a number of years. They take excellent care of our little Shih Tzu, Lilly Anne, and we can go off on our way with peace of mind, knowing that she will get great care. Dick & Cathy Hohnbaum

I get the feeling Lily, my cat, wasn't not very appreciative of the time with you, BUT she is almost 19 years old and this is the first time I have boarded her. Always a favorite aunt took care of her, but we all were on vacation at the same time. She got good care, came home well brushed and just her crabby gereatic self. You did great.