If I could give zero stars I would as this was by far the worst vet experience we've had. We brought our 2 year old Boston Terrier here after she was vomiting all night and the vet on duty took x-rays and said they saw something in her stomach and had to do exploratory stomach surgery to remove the foreign object. After seeing the estimate ($2500!) we were obviously concerned and said "And you wouldn't do this unless it was absolutely necessary, correct?" The nurse tells us "Right, we wouldn't waste your money". Well 3 hours later we get a call saying the surgery was done, they didn't find anything and it could have been X, Y or Z. We understand the surgery wasn't guaranteed to find something, but it seems as though the X,Y, Z options should have been discussed BEFORE paying $2500 to perform unnecessary surgery. I wish that's where the bad service ended, but it was far from over. We were told she'd be ready to go home in the AM, so we called in the AM and they said they couldn't send her home yet until she eats and that our dog wouldn't eat for them. Our dog has a food allergy, which we filled out on the form they provided us during check-in and they choose not to read their own form and tried feeding our dog some random food. God forbid her food allergy was life threatening she could have died. Then we go and feed her ourselves and we're told that she needs to stay overnight again and that of course will cost an extra $500. When we asked "Why? Nothing changed in her procedure, she's doing normal, why is the stay extended" THey said "Well someone was supposed to call you last night and tell you your estimate was wrong and we needed to add $500". Well, 1. you can't just call someone after they signed an estimate and tell them it's actually $500 more for no good reason, 2. no one did call us. When we brought up all these questions, the vet on duty that day kept passing the blame to others and then stormed out. "Well I'm just a weekend vet" "I'm not the owner" "I don't know why they did surgery, I wasn't here yesterday" "I'd be upset if this was my dog too" "It's the radiologist's fault, he said he saw something" The mis-management of everyone in this practice was beyond unprofessional and our dog underwent invasive surgery for no reason. The communication and blame game that went on was unacceptable, cost us a ton of money, and caused us a ton of stress.

I had to take my cat here and have him euthanized. The staff of Keystone were very kind and professional. My cat and I were comfortable and treated well. They even drew hearts on my cat's little coffin.

I recently took my 14 year old cat to Keystone because she was not eating and her primary vet could find no explanation after multiple tests and exams. It was a Sunday and she was suffering terribly so we decided to let her finally rest. It was the most difficult decision in my life but I can say that the care and understanding and compassion at Keystone by Dr Olenick was unbeatable. She was gentle and kind and emotionally engaged. She was there for both the family and our beloved cat and was a great source of comfort during a very painful and difficult event.

I referred my friend to keystone. Her dog had an emergency and I had heard great things aout Keystone. They too care of her dog immediately and charged her a low fee for the service. She loved the staff and loved Keystone. They resolved the dog's issue in 5 minutes.

Didnt Even Get There and Am Satisfied. Very nice man named Sean talked me down off of the paranoid kitten parent ledge and even gave me some tips to be able to monitor what I was afraid with a developing problem but turns out maybe nothing at all. He gave good advice and didn't try to alarm me to get me to come in. Emergency services run around $100 Plus lab work if necessary and they are there 24 /7 if I should need them. I feel a lot better knowing there's a place nearby that can help if I need it!