R.F Clearly customer service doesn't matter to you. While your points are valid they completely ignore the partneship aspect of the relationship. May you receive the same level of relevant courteous commentary you deliver! I too experienced sufficient grief from the front desk staff at this business that I have taken my business elsewhere despite feeling that the Vets themselves were courteous competent and caring.

I don't know what either of you are talking about. My family has been with Emas since before I was born (I'm 25) and the front staff has ALWAYS been courteous and helpful. Jessica's post has nothing to do with the front desk caring about her pet's well-being, it has everything to do with customer service from them to her directly. they inconvenienced her so now she's saying they don't give a crap about the animal's well-being. If an animal came into the vet bleeding and they told you to take it back outside bc they didn't want it bleeding on the floor THAT'D be not caring for the animal's well being. Just because you didn't have x-rays or sent a friend to pick up your pet's documents doesn't mean they don't care. The incident with the fax and 20 cents for each page of paperwork makes sense. At least they told her which way would be the free route. No sense in getting upset about that. I love Emas, he is an amazing vet, and the techs are very nice and personally, the front desk girls have always been nice too. Dr. Such is a different story. He's a get in, get out as quickly as possible type of doctor and he can be harsh or brash with you when you have an innocent question concerning a problem your pet is having. If I could have a preference I'd always choose Emas over Such. Even though Such is a good vet, he's got a terrible attitude towards pet owners. Or maybe I always catch him on a bad day, who knows.

Uhh, dummy, it has nothing to do with your pet's well-being. Your dog's X-rays are legally their property and they can request that you return them. Also, your dog's medical records are a LEGAL DOCUMENT, so they can't just hand them out to anyone like your friend because you can't find 5 minutes to stop by. If it's such a big deal paying for them to make copies, how about you just wait and have your new vet request them for free so we don't have to read your stupid not-well-thought-out review. P.S. - I have no interest in this animal hospital....I just like dishing out cold, hard truth.

Me and my family have been customers of Emas for about 10 years now. Through the years we have had 2 dogs and 8 cats seen by them. Recently they have changed their front staff and their new staff has proven numerous times to not care for the animals well being or the loyalty of the customers. Recently my parents dog was diagnosed with Hip Dysplasia, and when I went to go pick up the medication for him, the front staff refused to give me his medication because my parents had not returned his X-Rays. Another incident I had with them was when I was moving I called them to determine how to transfer my records to a new vet, over the phone the informed me that the only way to get the records was to go to the office to pick them up. Since I was quite busy with moving I sent a friend, but when that friend showed up at the office the staff informed her that it was going to cost 20 cents per page and it would have been a lot easier if I just had the new vet ask for a fax copy of the records as that would have been free. In short, I think that Emas is a great vet, unfortunately his new staff has caused my family to leave his practice. (My family who has 2 dogs and 3 cats are still in the area)

♥ Emas, Sutch, & the girls up front. They know what they are doing! 32 years w/ them & counting ;)