If I could give this place zero stars, I would. They are slow, unpleasant, and completely lack empathy. The doctor was horrible, did no tests on our 8-month-old puppy, and discharged us with no real diagnosis. We were there for 3 hours to see the doctor for 10 minutes. Much of that 3 hours was spent waiting for our discharge papers and bill because the doctor took so long to write up her notes, though there were only 4 other people in the waiting room (none of whom were emergent). The people next to us were told they could come to visit their dog after surgery and given a time for this. After checking in, they waited for 2 hours before one of the desk attendants finally asked them again who they were and when she was told, she made a face like "Who? I don't think that dog is here..." The woman was in tears after this encounter and the desk attendant was completely rude and cold about the whole situation. I will NEVER return to this place.

Found my lab mix paralyzed on the dining room floor on christmas day. This was the only place open. Rushed him here. They said he was dying and the humane thing would be to put him down, we asked to keep him alive so he wouldn't be dead on Xmas. Thirty hours later they called, it was time. We had to get him out of the room full of caged, confused, dirty, bloody, dying dogs... like a puppy mill of death that reeked of blood and benedine. We went in the special room to say our goodbyes, we watched our frightened pal finally find peace. We stood around remembering him after he passed. The icy employees actually came back and asked us "are you still here?". Then they told us that they would have to decapitate his corpse because he bit a tech and it broke her skin a bit, and we HAD to sign off on it. Why wasn't the tech wearing proper gear when handling a confused, partially blind, dying dog? They wouldn't even touch the dog without proof that we had money, so obviously they have money for proper gloves. $1300 to be rushed out the door. Do your dog a favor, avoid this place, and take your dog to the Big Easy on Butler Street, where the conditions are clean and humane, and the staff are extremely friendly... even dying dogs deserve warmth and love... conscious or not, God only knows how long our angel laid frightened in the cage. After reading all the comments... I think this place just likes to kill animals.

I wish I could've given this place a higher rating because in past visits, they were great...this time around though left me absolutely heartbroken. My 8 year old mix breed dog suffered a shattered vertebral disc, causing her to experience paralysis in her hind quarters-which is terrifying to witness as an owner when you love your pet so much. She had not suffered any injury so the disc being shattered was a shock to begin. Nevertheless, I was instructed by my primary care vet (who is excellent but does not have the resources PVSEC does) that my pup needed to be taken to PVSEC for an MRI and possible surgery to relieve the pressure that was being placed on her spine (and nerves). Upon arrival to PVSEC I had to carry her in because she could no longer walk and while I knew how serious her condition was, I knew from my previous experience of working in animal shelters and with vets that it could be surgically corrected and in a lot of cases, she could regain mobility and bladder control. The vet tech at PVSEC came out and took her from me, carrying her to the back out of site and I sat there in the waiting room with my mom, waiting. Finally we were called into a smaller exam room where another vet (tech? she never introduced herself) asked me for information on my pups medications and medical history. I provided her with the information giving her my pups medications and explained that my dog also had diabetes medication at home that was refrigerated that I could bring up if they needed it. She acknowledged what I said then without skipping a beat she said "(my dogs name)'s outlook is grim". She went on to explain that my pup was reviewed by a Dr. (neurologist) and that she had two options, surgery that was ("50% likely to work, well more like 40%" her words) or euthanasia and the way the whole statement was delivered to my mother and I led us both to believe that the tech? was recommending euthanasia. I was adamantly against it and said to push for the surgery. Especially given the fact they had not done an MRI yet to see exactly what was going on. I asked the tech if we could see my dog before the MRI and surgery and she said she would find out and let us know. The tech left the room and never came back. About 10 minutes later a clerk/receptionist came in to discuss payment with me. I asked her if I could see my dog before surgery and she said she would find out. 20 minutes later we were finally taken into the back to see her. That was the last time I saw my dog. My dog made it through surgery and while in recovery she began to get scared. (Please note they had not given her - her diabetes medication yet, they called me an hour before she died for it, so they had not even recognized the need for it though I had stressed its importance several times). To minimize her fear they gave her acepromazine, which caused her to seizure. Shortly after she went into cardiac arrest and passed. I was told by the doctor that my dog's sodium levels had shot to 200 which means that my dog was most likely dehydrated from losing her bladder before and after the surgery (happens with the paralysis) which leads me to wonder if they were giving her enough water (often they withold water before surgery and limit it afterwards) or if they just never realized the importance of giving her-her diabetes medication until it was too late? To me, steps were skipped, missed or done wrong and that resulted in me losing my pet when I didn't have to. I know PVSEC does great work in most of their cases - but this time, (to me) they didn't.

I rushed my 14 1/2 year old Husky, Nikki, here on July 4, in fear she had bloat. I had called before taking her to make sure you didn't need to be a current client, etc. When I walked in, the girl at the front desk asked "Is she the possible bloat?" I told her yes, and she called to the back and immediately a technician came out and took Nikki to be triaged. After asking permission to do an x-ray and put in an IV, they took her back. 5 minutes later, Dr. Rademacher came out and informed us that she was indeed bloated. She explained the surgery, recovery and possible complications. We made the heartbreaking decision not to put my girl through all that at her age. The Dr. was so compassionate, and said although she knew it was hard, she wanted us to know she though we were doing the right thing. She said they had given her pain medication and they would bring her in shortly. We were able to spend as much time with her as we wanted, and be there when she took her last breath. They even made us a clay imprint of her paw, which is such a small gesture but it means the world to me to have it. Dr. R was so gentle with her, and I could tell she felt sympathetic. We elected to bring her home after, and they drew a small heart on her box. Everyone we came in contact throughout the hour and a half we were there expressed their sympathies, and complimented Nikki's beauty (her favorite!). My first time there was under the worst circumstances I could ever imagine, but they took such wonderful care of her, and made such an awful time go as smoothly as possible. They even sent us a sympathy card in the mail.

My mother took my the family cat there, was told barely anything, was told the cat had fleas when it is obvious that she doesn't, no flea dirt, no scratching and we thoroughly searched through my cat and dogs fur, they did services without telling my mom, charged her over 500 dollars without her consent, and all of the employees were rude and ignorant. Not to mention, how slow and unprofessional the employees are while the cat is still in the back room "getting tested" while the employees were simply conversing with each other instead of working . This place is absolute garbage. will not be returning.