I have had dogs my whole life and have seen many vets all over the state, so I feel that I know a thing or two about vets. I was going to a place in Westerly seeing that's where the last owner of my mastiff was taking him. The vet they had there was amazing, but moved to a place somewhere in CT and the replacement was terrible (main reason my dog doesn't like any vet now). I decided to try somewhere closer to home. I saw the free consultation coupon offer, read a few reviews, most were positive, and decided to try this vet. The employees there really seem to care and have been good with my dog (he doesn't like any vets especially vets with thermometers and has to be muzzled). It is a business so they are going to try to sell you their brand of pills and there wellness plans (so will any other vet). I have been several times and never had any issues. The last time my dog had a large abrasion/infection on his throat and the vet, vet tech, and myself tried to get it shaved to clean it up, but my dog was not having it (he is STRONG). The vet (Amanda Holmes- really nice!!) tried three different times stating that it would be much cheaper for me and safer for the dog if we can get this shaved without sedating the dog, but alas we had to go with plan B. I was impressed that a vet would take that much time (close o an hour) to try and help the animal and customer by not risking sedation and cost. Good news is the dog is fine, bad news is it cost $400 more because of the sedation etc. (i have major medical insurance so we actually got most of it back). I have never had to wait long at all to get into the room, but after that it is just like any other hospital a bit of a wait, but they do answer all of my questions/concerns when they get to me, so i figure they are doing the same with the other customers as well. The one thing I am not a fan of is that they want to take the dog back into their private space to do the exam, or check up ( I think it is so the owners don't get nervous when the vet tech has to hold the animal down). That never ends up working with my dog. They always need to bring him back in so I can help hold him. I will definitely go back there as well as my dog.

Banfield is very clean and the staff is very friendly! They are always able to get you an appt time you need based on your schedule and its very conveniently located in Petsmart. I do have to say it is ALWAYS a long wait time but when the doctor does come into the room, they never seem rushed and always take their time in answering every question you have and explain things in full. I would so much rather that then be on time and rush through my visit. Overall 5 stars.

My dog had a bad leg and I took him there for some x-rays, the vet didn't know what the x-rays meant, she kept saying I think he has this but I don't know. Then less than a week later from the x-rays the dog passed away. He was ok when he walked in and after he came out from there he couldn't walk anymore. He was in ok shape until he reached their hands. I am not writing this review to blame my dogs death on anyone, just trying to tell you guys that its not worth wasting your money nor time with going to Banfield and dealing with inexperienced vets, who have no idea what they are talking about.

ALWAYS a 30 minute wait. Vets are friendly and the care seems good (my other dog is healthy and we had on their wellness plan: a good value if neutering or spaying) but I wait at least 30 minutes every time we come here (half dozen visits)... Been here 48 min so far... No Doc....