I have been here three times and they seem to get worse each time. The first time I had an appointment, but had to wait almost 30 minutes while the Dr was "on the phone". He may have been, but I could hear him, and the conversation did not start until well after my appointment time. My time is important, too, and I don't appreciate having it wasted. The second time I needed to get more pills for my cat - I called ahead and was told they would be ready. An hour later they were not, and the girl was relaxing with a soda in an empty office, with no sense that things had been too busy to get the pills ready. 10 minute wait while she "got the Dr." Then I called for flea medicine for my cat, went through the entire sex, weight, age thing and was told, sure, we have it, come on by. When I got there, she was ready with flea medicine for my dog. Oops, we don't have it for a cat, and they really didn't care that they'd wasted my time at 5:30 in the afternoon when there was almost no time to get it elsewhere. Luckily I had another vet's number in my phone and called; they were open another 15 minutes so I raced across town to Hendrix and got it there. The place is always empty, and the Dr. seems to not like animals. When I had my cat there, he hardly touched it. Most vets fondle and talk to the pets they treat, because they like animals. As a last ditch, no-other-option, maybe, but this is not a competent caring place for your pets.