absolutely awesome vet! We found a stray dog on the interstate. We needed to get the dog scanned for a microchip. This vet tech came out to scan and then helped us with a flea and tick pill (nexguard) which is amazing! The 30 minutes we were there this lucky pup received some food, water, treats, and a lot of well deserved attention. Another tech came out and started pulling huge ticks off of her. The pup is on her way to a new home and will forever be grateful to the kindness of palmetto animal hospital.

This was my second time here and was very disappointed. My first time was with Dr. Gibbs...I felt that she was good (not great, but I figured as good as I would find in a smaller "city") so I went back. This time I saw Dr. Burnett. The wait was long, both outside and inside of the exam room. The staff weren't very interactive or interested in either me or my dog (which I consider bad business practice if you are trying to keep clients and get referrals). The "exam" consisted of weighing my dog, asking if there was anything I was concerned about, and running hands over his back and hips. Dr. Burnett didn't check his eyes, teeth, ears, legs...and he almost forgot to even listen to his heart. When I listed my concerns, he pretty much dismissed them as soon as they were out of my mouth. Horrible exam....and I was charged $45 + the cost of vaccinations and medicine to "try". I also do not like the fact that they take the animals to the back to administer the shots/bloodwork, etc. This has never been the case whenever I have gone to any other vet clinic. Overall, this is not the quality of care I want or expect to receive for an animal that I consider a part of my family. Perhaps if you only want the bare minimum for outside animals/working animals, this may be the place for you.

My boyfriend and I recently took our dog to the Palmetto Animal Hospital. We were not sure whether our dog had been bit by a snake or if she was hit by a car. We needed answers and we wanted to know what we could do to help her. When we first arrived everyone was very nice. However, once we took our dog into the exam room and the vet came in and looked at her, just looked at her, she said that she was going to go and make a “treatment plan” for her and she would be right back (the treatment plan was an estimated bill). A short time later the tech was sent back into the room and told us that everything on the list was what they could do to help our dog, and she went down the list telling us about everything that was on there (without letting us look at the paper). She said that they do not offer payment plans and that everything had to be paid upfront in order for them to treat our dog. She said that if we could not afford to pay the amount we could just take her home with us and let her die, but that we needed to think about her quality of life, or we could have her put down. Mind you she is saying this without even examining our dog to tell us what is wrong! She then handed us the paper and walked out of the room. The bill was for 556.00! They were charging us to do a heartworm test and x rays and blood work, medicine for ticks and fleas. On the sheet of paper was a place for us to sign, saying that the cost was just an estimate and if they felt like more tested needed to be ran, they would add those to the bill as well. All we were wanting to know is what was wrong with our dog and see if they could help us take care of her! I was so upset, my heart was completely broken. We decided that we could not afford to pay that much money to maybe not even get answers. So we decided to leave. We were fortunate enough to be able to get in touch with a vet from Kingstree who was on call and would meet us at her office to look at our dog. Dr. Linlei Ward at Four Square Vet Care, was amazing!! Dr. Ward met us at her office and thoroughly looked our dog over and told us that she was hit by a car. Dr. Ward was able to examine our dog and tell us that she had a broken spin, without running 556.00 dollars of unnecessary test. A simple examination like Dr. Ward offered, answered our questions. Dr. Ward also offered to run an x-ray but told us the x-ray would only confirm what she knew, and she did not want to charge us for that. Dr. Ward gave us medicine for her and was completely compassionate and was genuinely concerned about the welfare of our dog! Dr. Ward also was not just trying to get money out of us. We paid 3x less than what we were going to pay at Palmetto Animal Hospital and that was just for test to be ran! I was completely disappointed and will NEVER go back to that place! However, Dr. Ward was amazing and I would definitely recommend her to friends and family and anyone wanting genuine and compassionate pet care.

I recently visited Palmetto Animal Hospital while traveling through Florence and cannot speaking highly enough of Dr. Burnett and his team. The veterinary technician staff was incredibly friendly and knowledgeable, and Drs. Burnett, Anderson & Gibbs were just the kind of veterinarians I would want for my three year-old Wirehaired Dachshund if I lived in the Florence area. I think the previous reviewer must have a case of sour grapes because Palmetto's pricing is no more expensive than any other vet I've visited, but they are certainly providing a higher level of care than a lot of doctors I've come across. To all of you living in Florence: this is the vet you should be taking your dog or cat to!

Extremely overpriced!! The staff is rude and inexperienced.