Terrible experience. I usually don't reviiew things but felt compelled so no one else suffers like we did. Instead of using experience and common sense, the vet at Banfield insisted on running multiple tests on our dog for an obvious allergy problem. They prescribed us medication and shampoo that didn't work. Our poor dog suffered for two more weeks- he didn't get better but progressed worse. They charged us twice as much as a country doctor in Tennessee did when on vacation and he had the same problem But the country doctor actually helped him. We called Banfield back complaining Sam was not getting better, and the CSR said someone would get back to us. Noone ever did, we had to call again a week later, all the while Sam can't stop scratching. Then when we told them to just give him steroids and antibiotics like the country doctor; the vet tried to get us to pay for yet another test, a $100 test mind you. We ended up going to Leslie and they, without having to test him, diagnosed it was allergies and gave him steroids and antibiotics. They also gave us a new shampoo that was twice the size of the bottle Banfield gave us, and that they said was a better shampoo, and it was only a dollar more than the other one. It is now 3 days later and Sam is doing great. So to sum it up I think Banfield needs to get some common sense, and get their head straight. This is a corporate place and they probably are told how to vet from some suit in New York. Test, test and more tests. All on our dime.