This has been our vet office since we moved to Nashville over 10 years ago, and we have not once been disappointed. We have had 2 cats and 3 different dogs taken care of by this office over the years. The customer service is amazing and the level of care is phenomenal. The people who work here truly care about your pet as your family member and treat them like one of their own. They will see your pet and help even when you don't have an appointment, and will do all that they can to make sure your furry babies are well taken care of. And they do it with a smile! As if the quality of care isn't exceptional enough on it's own, the pricing is amazing as well. I have never gotten a bill that was over the top, outrageous or not what I expected. They've never taken advantage or overcharged us for any reason, even in unexpected and emergency situations. In fact, often the bill ends up being much less than what we anticipated. I truly cannot say enough wonderful things about this vet and the entire staff. They are our choise for a vet office for life and I would highly recommend them to anyone seeking quality vet care.

I have taken my Westie, Scooter, to a couple of places that I thought were more money-minded than they were interested in the care of my dog. I have had only the best attention given to my Westie by the staff of this Vet. My dog recently required 2 teeth to be extracted. Dr. Koelling called me to give a report on Scooter and to answer any questions I had concerning the procedure. He, also, returned my call regarding pain medication. I have NO complaints on this office. Also, Dr. Nelson, the vet who fills-in for the regular doctors is EXCELLENT! I am very appreciative of their care.

This was our vet for all our pet concerns for several years. The staff was always kind and considerate, and more than willing to help us with unusual concerns. They are absolutely one of the best places to take our pets.

Vet is good at giving shots and cutting hair, but they are only out for a quick an easy paycheck. all four animals that I brought to new shackle died a day later give or take because of their poor practice. one dog a week prior they told us she was in good health, the next week we had to put her down. we brought a cat up their because he wasn't eating or drinking and the pumped him with a fluid that paralyzed him and he died the next day. next we brought our dog which had been attack by another dog, and during the operation she died, not entirely their fault, and last we brought our cat who suddenly fell ill and could not walk up there to be put down, they left us in the waiting room while the cat was dying for an hour and took four people ahead of us for shots, after the fourth person we left and one minute later she died. when i call to talk to the vet about it they turned it on me and said i was a bad owner, needless to say i burnt the bring, had my files transferred to another vet and was hung up on. DO NOT GO TO NEW SHACKLE VET, BAD WITH ANIMALS!!!

The vet knew exactly what was wrong with the kitten despite the diagnosis being rare. He didn't charge a thing except for the 43 dollar exam. Very knowledgeable and friendly!