I used to take my bets to Banfield Pet Hospital for years and after years of customer abuse my dogs and I left. I searched for a new dog vet and came across two vets in Mount Juliet TN, one looked local so I called and instantly got an automated "your call may be recorded" message and it sounded like it was routing me to a corporate call center, I hung up. I then called VetMed and after 2 rings they answered the phone and I explained I was looking for a new vet and these people were the nicest ever. When I asked for an appointment I expected them to say "we have ________ time available." Instead they said "what day and time works best for you?" They actually let me pick the time and it was a great change. When we arrived we were greeted by a friendly worker and we chatted. While I filled out the paperwork one of the receptionists came out and played with my dogs. Normally my small dog nips, bites and growls at the Banfield vets, I expected she would do the same here but she was very happy and never bit or growled once. My second larger dog was happy as well. This is a major paradigm shift compared to Banfield and we will be going back, this is our new vet. This place was great and the rates were cheaper then Banfield. For instance, I got rabies shots for my 2 dogs and paid $39 total. At Banfield it was $55 PER DOG!! VetMed of Mount Juliet is a fantastic place and we will be back.