I searched for various vets when I moved to Austin in 2012. It's a tough thing to search for; like looking for a doctor for children (for me at least). The front desk staff is very helpful in person and over the phone. They really love the animals and want the best for them. The doctors provide a lot of information and explain those confusing topics. It's also convenient for me as I work Downtown.

I was told by the management "never to set foot" in the Vet Center again today, because I questioned a disingenuous policy of the business. The policy of Austin Urban Vet Center is to deny medication requests from online companies that offer the same product at much more competitive pricing. My medication request was initially denied (for the second time) because according to them, 1800PetMeds is not from a "trusted source" and has a "placebo effect" meaning it's non-effective. 1800PetMeds has FDA/EPA approval, and it has certification through the National Board of Pharmacy. But according to the management, that isn't good enough. I personally, have never had a problem with any medications from 1800PETMEDS. I explained to them that they are violating federal consumer protection laws and indirectly slandering another business. A consumer has the right to choose who they do business with, but it apparently doesn't matter to them. Under duress, they eventually agreed to filling the medication request, but Austin Urban Vet could offer no plausible explanation or evidence supporting their accusations. It's quite apparent why they take this position, and it's for the almighty dollar. Fellow consumers, I recommend that you do not do business with Austin Urban Vet Center, it doesn't appear to be trustworthy. If you question their policies, you may be banned as well and it will be a waste of your time. On a separate note - The level of care is satisfactory, but overpriced. If you have any questions or concerns, please contact me.

I used to live downtown and I never have thought of taking my Jersey any where else. Every one treats my little one special and I know she feel special. You get email reminders that they are due for their shots. Update on eduction. I love Austin Urban Vet

The staff here are so wonderful, no matter the situation they will always make me feel better. Get a tour of the play area - you'll love it!

We recently took our cat here and to sum up our experience I could not be happier with them. They actually seemed to care about him and even called to check on him after we brought him home. They knew we were on a budget so they did their best to work with us. The only thing wrong was they accidently charged us for a procedure but when we called a week later to explain the issue they were instantly apologetic and willing to refund us I couldn't believe how great the customer service was you honestly can't find that anymore. I would definitely recommend this place.