My dog is 18 years old and is in relatively good shape considering her age. She is up to date on all her shots. I have taken her to Austin Vet Care regularly and she has been on the same medication for several years. I am leaving for vacation Monday and will be gone 2 weeks. I realized last week that I was running out of her medication (only 9 days worth left) and didn't have enough to leave with her sitter. I called Austin Vet Care and asked for a 2 week refill to get me past vacation so I could make an appointment when I returned. They refused. Since they do not make appointments for Saturday, I was forced to go as a 'walk in'. One hour and 50 minutes later, I got the meds. I said no to a teeth cleaning (she is 18 ,,,,come on), and signed to refuse their suggested blood work. They wanted to check to see if the medication was working (again she is 18). If you are looking for a vet in Austin, I suggest you look for one that will work with you. It is difficult to get ready to be out of town for 2 weeks, their actions have totally messed up my weekend. I am obviously a responsible pet owner and my dog's records reflect that. Don't be at the mercy of their 'control freak' behavior.