I was new to town and didn't have a vet yet.. my dog has cut open his foot pretty bad and had one of those "free examination" coupons, so I figured what the heck. I've been to another Banfield in Florida for heartworm meds and had a horrible experience, so I wasn't expecting much. Well, at this location I was pleased. I can't remember the vet's name (I think there may be a few) but she seemed like she actually cared and was very thorough with the exam. The front desk was super friendly and helpful too.

THIEVES! They'll sign you up for a wellness plan with the promise of saving you tons of money and forget to mention that its a mandatory 12 month program. They also give you the impression that everything is included, but somehow.....you'll always end up spending money every time you take them to their "included vet check". When you finally realize they are over charging you and you call to cancel the plan, because you realize you would rather spend less and give the money to a local vet who wont over charge you or treat your animal for unnecessary reasons, you will be told to bend over and grab your knees by a sassy (not the fun sassy) rep who tells you "ITS UNDER THE AGREEMENT". You know, the one they give you after you sign up for the plan that you're told will save you money during your animals exam. The exam where they tell you the long list and costs off all the things your poor rescued street kitten will need. You wanna do the right thing, and so you sign up thinking they have you and your animals best interest at heart. Their cold, dead, black, shriveled corporate heart.... So, you tell the sassy rep that all of these hidden costs nor the 12-month agreement were explained to you and you weren't given the agreement to read before hand. The ever so helpful rep will let you know that you have the convenient option to either pay out the remainder of your contract in full or continue the plan until the contract is up. Well, of course you're going to continue the contract because why would you give someone a lump sum of money and then give more money to another vet. Lets get something straight, the people who work here are friendly and have a great smile.......but so did Ted Bundy. Even Satan side eyes this company. SO TAKE MY MONEY! Me and my cat dont need to eat, but ask yourself.....whos the real animal here? GOOD DAY!

This place is the very worst. I continue to make the mistake of going here. Just the other day, they did me wrong again. My french bulldog gets the worst allergies. We have a couple times gotten her steroid shots during the worst of the year. We called and they said they would not have the shot for another week, next Thursday. I made an appointment for Thursday. I even called Wednesday and the receptionist told me they would definitely have it the next day. I showed up the next day and they made me sit in the room for about an hour. Then a vet came in, did an examination, and told me they did not in fact have the shot. The thing about Banfield is they charge you an arm and a leg to see the vet at all, so it cost me $50 for the vet to tell me they did not have what I was promised and planned my afternoon around getting. This place is manipulative and has done this sort of thing to me several times. Never again though. Avoid it like the plague.

They are open 7 days a week, get us in quickly and usually run on time. They also really seem to care about the animals.