My name is Audrey and my pet's name was Bibs. Just a quick history about Bibs is that her mom ran away when she was 2 weeks old, so I adopted and bottle feed her. I felt a deeper connection with her because she reminded me so much when my son was a baby and waking up every couple hours for a feeding. Then on a Sunday she started having heavy breathing, but by Monday morning she felt cold to the touch and was seriously struggling to breath. At this point she was only 8 weeks old and thought she might die. I called and talk with Olivia, and even though I have never been there she made sure Bibs would be seen right away. I walk inside and Olivia was so attentive to my Dad and myself and because of that I was able to calm down some and start the paperwork. While I was doing that Olivia wasted no time by adamantly taking Bibs back. Then Olivia informed us that Dr. Lauri Mendelyon was already examining her. Then Olivia walks us back into the examining room while we waited to hear from Dr. Lauri. Shortly Dr. Lauri came in and in the most gentle way, but at the same time was informed us about the seriousness of Bibs condition. Bibs condition was so serious that after hearing some option which honestly the likely hood of her serving treatment was very low and if she did survive she would be suffering. What I loved about the way Dr. Lauri handed this was that she let me come to the decision on my own that Bibs should be put to sleep and I really appreciated the fact she allowed me to do so on my own. After I did that Dr. Lauri made me feel confident that I was doing the best thing for her. Then a technician named Amber came in and was so sincere and even though we had to go over cost she was very professional but at the same time so empathetic. The Amber asked me if I would like this, very nice leather book that when opened on one side you could put a picture and on the other side would be Bibs paw print in a plaster of Paris kind material and this was COMPLEMENTARY!!! Them could be stored in a beautiful box. I was very upset and had to leave while my Dad stay behind for me because I honestly could not handle what was happening. Not until days later I realized I left one of my towels I had Bibs wrap in while we were there. I called and I was not expecting that it would still be expecting it was and that's definitely something they did not have to do because it really was a long time until I remember I left it. I will never go to any other vet because of the care and treatment I receive here and this type of services is hard to come by now a days.

Gotta be totally honest; I called in because I'm a refugee from the banfield pet massacre. My animals were misdiagnosed, and almost negligently cared for by banfield, so I reached out to try and get info from other vets in my area. I live right by these guys. I asked about getting my dog's shots up to date, and wanted to know what that would entail. What i got was the most salesy "just bring him in, we'll come up with a lsit of treatments he needs"; I have to say, what you do not understand, is price was never a concern for me, but being a refugee from a vet that has consistently told me the exact same thing as you, but killed 3 cats, I'm not interested in the pitch. What i really needed from you was just some upfront honesty, not some salesy pitch about how you cam't quote a price on the legal vaccinations required by city of Austin; I even went so far as to say "treat it like a blank slate on vaccinations, he needs everything the city needs" which should have made it very easy to quote. I have 2 cats and a dog, and i actually get vet work done when it's needed, so I'm sure i would have been a great customer to you. I understand there's call scripting, and things you need to say, so this is a arrow straight at your management; People who get care for their animals want to feel like they trust you, and the "free diagnosis visit; I can't explain over the phone" approach is the last thing you need as a business. I called in around 11AM on Friday 6/6/14; I suggest you revamp your outreach, because my call felt like i was speaking to a meat grinder with a pricegun with no interest in full disclosure. This is not the type of attitude I want from my vet; I've already dealt with that once.

I'm just going to say this is the most compassionate Vet hospital in the world! My dog Scottie went there the last five years of his life and always got great care at reasonable prices. However my wonderful dog was getting very old and sick and had to be put down. This was the hardest day of my life! But everyone I dealt with was very compassionate and sympathetic. The Vets and staff were very knowledgeable and helped my dog not suffer. After his death Dr. Womack helped comfort me. About a week later when I went in to pay the bill the office had made me a molded paw print with his name on it. That really touched my heart! I would always recommend this place to anyone who owns a pet. I know when I get another dog I will be going there for all my pets needs!!!!!

I'm very glad we took our injured cat to VCA Northwest Hills Animal Hospital. We had not been to see them before and they were FANTASTIC. Great facilities, cool fish tank, super sweet staff, and a skilled and attentive vet. They waived our exam fee and gave our toddler a little toy tiger. We'll definitely be going back!

The team here really cares about animals. We started going to Northwest Hills years ago when we lived in the Far West area. We live in Cedar Park now, but we still make the long drive to see these guys because we know the kind of work they do. We love our cat very much, and would not trust him with just anybody. William rarely gets sick, but when he had a urinary tract infection last weekend we took him in right away. They were able to figure out the problem quickly, and give us the pills he needed same day. We have called them 3-4 times this week with follow up questions, and they always call back with answers quickly. They are very knowledgeable. They are clean, kind, and very helpful. We would not take our baby anywhere else (: