It is unfortunate after years of taking my pets to Harwood Oaks that I have to consider alternative pet care. The reason, simply the continual long term employee turn-over at Harwood Oaks. As in any business, turn-over for any length of time is a indication of an underlying management problem...and what does that mean....unhappy employees results in less than top-notch care which my pets will not have anything less than that. The problems has continued or several years and I have thought this over and over but it has become so noticeable and the atmosphere is so tense....what a shame. Just simply not worth it anymore.

This vet treated my cat for kidney infection in September, filed my cat's records under the wrong name, and then when I brought my cat back in again 6 weeks later in DIRE condition, told me that my cat was never seen there and that they thought I HAD THE WRONG VET. The receptionist told me she thought I was confused about which veterinary clinic I had originally taken my cat to. The vet did not remember treating my cat. While my cat was there in dire condition, the receptionist would not admit they had made a clerical error and misfiled my records and invited me to come back in and pick up my cat. Later, when I told them the exact day that I came, they were able to find the misfiled records, but THEN told us that we told them the WRONG NAME. LIKE WE DONT KNOW OUR OWN NAMES. I didn't feel like I should leave my cat where they don't remember treating him, can't find his records, and then accuse me of not knowing where I am or my own name. The cat was dire, we were lucky to get into another vet who said that HOAC should have treated him immediately. Seriously, worst experience with a vet ever.

A complete money pit. They nickel and dime you to death and are condescending and judgmental. One vet rolled her eyes and made a snide remark to a co-worker when I told her I bought my food online, then she promptly recommended Science Diet as the only way to go. They also have a policy not to approve Rx requests from online retailers and make you come in for them. In 5+ years of going here, I don't think I ever saw the same vet twice, and I never got the impression they were caring or loving to my pets. On top of all this, their vets give contradictory information on everything from food to medicine. Avoid.

DONT GO HERE. The people her seem nice but are completely scam artists. They charge you for every little thing and make you feel like your dog needs more than he really does. My dog did not get one of his puppy vaccines and had kennel cough three times, then I called the vet and the rude lady on the phone said, It looks like we made a mistake, he didn't get the bordetella vaccine. I'll have the manager call you and hung up on me. I spent over 800 dollars in vet bills because my dog continued to get sick, all to find out it's cause they did not give him one of his shots...The main one that prevents kennel cough! This place has gone downhill since when I first started going there years ago. It's in your pet's best interest not to take them here.

If you are nervous about who to trust with your beloved pet's life and health, this is a good place for you. If you're more concerned with the treatment of you pet than you are about whether you are treated like a queen for a day, then this is the place for you. (Mercedes, really?) Kindy, you were so good to me and Mycah. It hurt me so much to let her go. I've wanted for a long time to express my gratitude for all that you did. It's been three years and four months. I'll never forget everything you did to make her passing as gentle and smooth for her AND for me as you all possible could!! Words cannot express, I suppose that's why it's taken me this long to say it but, deeply, Thank You, to all of you there!