Absolutely atrocious! I have seen this place for years, but had never gone there because I have several cats, and presumed the pricing would be prohibitive. Instead, I would go to the Animal Clinic of Farmers Branch, a low-cost clinic. Well, I have an older cat that has several problems, most recently a mobility issue with his right front paw. I called the Hebron Cat Hospital and asked if they did x-rays on Saturday, and how late were they open. The receptionist said they can do x-rays on Saturdays, and they would be open until 1pm. I told her I would get there as quick as possible, and she said please hurry, as she (the receptionist) was hungry and wanted to go to Fuzzy's. I showed up at 12:50, about 20 minutes after I had spoken to her on the phone, and a woman in scrubs informed me then that it was too late for my cat to be seen. She then asked about my cat, and I spent the next 10 minutes discussing his medical history with her. I was under the impression that the person I was speaking to was the vet herself. However, the woman I was speaking with, the receptionist, technician, or whatever she was, then said something that alerted me to the fact that she was not the vet. I then saw the vet in the back, and asked why she could not have at least examined my poor cat that cannot walk right now without falling down on his face. The exam itself could have been handled during the time that this other woman was discussing the case with me, and interaction that in no way is beneficial to my cat. The woman said that the vet, whom I saw in a back room, had a personal appointment at 1pm, and could not see my cat no matter what. She then went back and spoke to the vet, and came back and said that for an additional $100 emergency fee, she would see my cat now. This was ridiculous. Did she "stall" me for 10 minutes just to make another $100? How important was this personal appointment if she was willing to forego it or be late for a Benjamin? The rest of my point is this. There were no cars in the parking lot when I showed up, and the vet makes plans for the second the clinic closes. In other words, an injured, struggling cat, isn't worth her time to see, during business hours, especially if she can push that customer off a bit and then make an extra $100 out of it. Obviously, make your own decision about this vet. It seems like a nice facility inside, but with only a single veterinarian, and one that puts profits ahead of care, I think I will choose to find another vet that cares more about the animals. On a sidenote, with 5 cats in my household, had they agreed to see my cat as previously agreed upon, without the extortion, and had they provided a high quality of care, they would have made far more than their $100 fee when providing care for my other cats.

Always outstanding service. They are extra good with your cat. A very good bunch of people, they do their job right!

Love Hebron Cat Hospital. Dr. Durham is the best in the field. To be the only animal hospital in N. TX certified by AAHA gives me confidence. The staff are very friendly. Dr. Durham treated Savannah like she was part of her family. Would highly recommend to everyone...love the cat suites!

Hebron Cat Hospital is a beautiful state of the art all-cat hospital. I don"t have to worry about my cat, Gibson, getting spooked by a dog. Gibson had never liked going to the vet before but he loves Dr. Durham. I am really impressed with Dr. Durham and how she treats her patients.