Do not go to Banfield. I signed up for the Wellness Puppy Plan. Unbeknownst to me there was an issue processing my payment. Banfield never contacted me. Six months later I received a threatening letter from a collection agency. I ended up paying nearly 100 dollars more than the agreed plan's price. There are considerably better community veterinarians, that are not beholden to extremely poor, disrespectful, and exploitative corporate policies.

Tried to set up an appointment when the associate couldn't spell my last name immediately she got frustrated and and put me on hold.for.15 minutes

This place was great with my dog. They take care of everything and always there for my dog.

We were very displeased with Banfield. We got our puppy and took her to Banfield for her first visit the day we got her. We were criticized by the vet for buying a dog at the puppy store. What good does that do? We had obviously already bought her and we WERE doing the right thing by having her examined right away. The vet told us there were plenty of dogs at the shelters, trying to make us feel guilty. Not that it was any of her business, but there were no small dogs at the shelter because we had originally looked there. Also, the prices are outrageous which is to be expected from a chain. I give them a two because they DID recommend we stop feeding her the crud the store had given us.

I have been taking my dog there since I got him at the shelter last year. Dr. Eckman and the other doctors are always great, and always take the time to answer any questions or concerns I have. All the staff and vet techs are great with him, and he actually doesn't mind going to the vet at all, even when they take him in the back. I put him on a wellness plan and it is well worth it. All office visits, shots, and dental cleanings are included at no cost, plus you get a 20% discount on anything the plan doesn't include, even on medicine. I travel to Florida regularly, and I can take him to any Banfield over there too. They honor the wellness plan and can pull up his records at any Banfield in the nation.