They took the best care of my baby, and referred me to the next best when his condition exceeded their expertise. When I'm ready to adopt another love, I'll be coming here for care.

The Veterinarians and Staff at this location are wonderful! They have always been so accomodating when I have had a very ill animal, especially Tricia, Danielle, and Dr. Box. While this is not the closest Banfield Pet Hospital to me, The Woodlands location is the only one that takes care of my dogs. They are definitely worth the drive!

I went to the Banfield Animal Hospital (19075 Interstate 45 S #114 Shenandoah, TX) because Thursday, March 21, 2013, I found a very emaciated dog, literally skin and bone. We took him to my primary vet to get him checked. He was fine and just needed to have water and food. On Monday, March 35, 2013, my cousins, husband and I took the dog to the Animal Hospital because he has severe diahhrea. When we arrived it was 4:45 pm. We signed in and the front desk told us they will be with us as soon as possible. We were a walk in and there were other appointments, so we understood we may be there a while. After an hour goes by, I asked the lady how much longer it may be because we had other things to do. She told us that in room 3 there was a dog that was having problems breathing and we were next in line, but failed to tell us that it was a surgery going on. If we knew this we would have known it was going to take a while longer and we could have made an appointment to come back another day. So we waited a little bit longer and the room finally cleared out. Next thing we know we see another dog being put into that room so I asked the front desk why they told us we were next but put another dog before us. They told us that dog had an appointment and I told them politely they could have told us that in the beginning because we were told we were next in line. There is also a sign that says injured or sick dogs are seen first due to safety issues for humans and other animals. This dog being nothing but skin and bone they still made us wait. Finally about 7:15 p.m. we got put into a room and waited 15 minutes for the assistant to come in and we told her we wanted to speak to the doctor before we performed any tests to see what the doctor recommends. 7:45 p.m. arrives and she walks back into the room telling us he is in the room next to us examining that dog, when we were supposed to be next and we were put in a room before that dog. she said he should only be 5 more minutes so we waited to 8 p.m. when we just had to leave. The room we were put in was not cleaned nor sterlized before we went in. There were balls of dog hair everywhere and my family left covered in dog hair. This made all of us angry because we are trying to foster this dog and get him back to health and he has a very weak immune system. We don't know what the previous dog(s) may have had and with the room not being clean, we don't know what could have been passed over to our dog or even ourselves. As we left the front desk said they were sorry that we couldn't wait any longer and I advised them to clean and sterilize there rooms before they take another animal in to prevent others from getting sick. They just said okay like they didnt even care. I am so angry with this place because they can practice infection control better and have better customer service and be courteous to their customers. If a dog is in surgery let them know its gonna be a few hours before they can get us in. We waited 3 and a half hours there going home with no answers.

I went to Banfiels as a second opinion. I am glad I did. I was seriously considering putting my cat down b/c of the cost to treat her wound. I made one final attempt to refrain from that by going to Banfield, hoping they could give me another option. The Vet was very understanding and calm when I was not. He gave me a reasonable option that I am glad has worked!!