Awful experience. I have 3 pets that I wanted to become patients at the clinic. I found a Free Exam coupon in order to try out this hospital. My pets have never been seen by their vets. However, I did one time purchase flea meds over the counter at their register. So, I tried to schedule my first pet using the coupon to try out their services for the first time. I only wanted to use the coupon one time for one of my pets as allowed. Shae, the practice manager/office manager refused to honor the coupon because he said I have a file now since I purchased the flea meds. I called the main Banfield number to complain and they said that Shae could easily over ride that coupon since my pets were never a patient there in the first place. So, I called back and Shae told me no way. I asked him if he would rather lose 3 pets as potential patients and he told me that yes. He was also sarcastic, snippy and obviously could not understand basic marketing practices. Knowing this, I would never allow my pets to be taken care of by someone who acts like this.

Banfield continues to delete my review because they are cowards who refuse to let a dissatisfied consumer speak their mind. They gave inadequate care to my kitten that resulted in her death a mere five hours after being examined and released by their ''doctors''. If you love your pet, spend the extra money to send them to a real vet. They sent a sympathy card to a boy named Willie. HER NAME WAS LILY. They wouldn't even apologize when I called to complain about the card.