An earlier review stated "DO NOT take your pets here unless you want extra vet bills" -- and this is exactly right. We are so disappointed the high cost of unwarranted treatment as well as the unnecessary treatment that could have killed my dogs. They were given 200$ worth of unneeded immunizations during their boarding and we were charged for unrequested well-visits that had recently been performed at our actual vet. After meeting with the manager, we were reimbursed for the shots, and were given a discount for bathing . . . plus we got a lot of "talk" about how they plan to improve their handling of pets and office procedures. I am not satisfied with how the situation was handled, that my pets went through unnecessary treatment, that they could have been seriously harmed or killed, AND our bill that is still 70$ extra on top of it. There are far too many other facilities in the area to waste your time, money, and risk the well-being of your pets.

I had a very difficult situation and decision to make. Everyone at Longwood Animal Hospital were caring, helpful and helped to make the best decision. Everything was well explained. Thank you very much to the Doctor and Nurse who helped me and little Bella. Bless you both.

This place is HORRIBLE. DO NOT take your pets here unless you want extra vet bills. I boarded my three FAMILY dogs over the weekend of May 2013. The lady at the front was uninterested and rude. The younger guys in the back were pleasant. I was told one of them didnt get play time at all. He is 1.5 yrs old and very active. He is the only one who actually needed 2 extra plays times. Paid for extra time and was reassured over and over that they would definitely get the extra time. Did NOT happen. The day I picked them up he had bloody diarrhea all night and morning until I could get him to the vet. All three of them could not quit shaking their heads because they all had ear infections. BUT THAT'S NOT ALL.. The young male dog now has mites and is being treated with medicated shampoo once a week for 4 weeks. As he is trying to eat and scratch his self to death. This has been an expensive nightmare. I just hope my poor dog is better soon.

I can't say how well the animal Hospital is ran, but as far is grooming goes this place is best described as disorganized. Don't expect a straight answer about anything, or the same answer from any two that work here. I had a 7am appointment for my cat, and five hours later was told that she was just now being started on. I care for my animals very much, so I decided to go to check up on my cat in person. They did not start, and I was told that it did not matter when your animal shows up, the groomer picks the ones he can do the fastest first. I guess these people never understood the meaning of appointment. 1/10

The prices are CRAZY high. Half of the time when you pay for a play time they don't do it. Especially if you ask for play times on weekends. Everyone acts very nice to your face, but behind closed doors they talk so much crap about you I wanted to yell at them. When the techs didn't think I was listening they complained about me in almost every way! When I took a tour of the kennels in the back I saw that many elderly dogs that had "fleece" cards up weren't given anything to lay on except for harsh concrete. The play yard in the back had lots of dried poop, and some of the small dog cages had dried poop that had been there for who knows how long! Again they are nice to your face, but behind closed doors they are very rude and nasty. I knew someone who worked there and asked her about it and she confirmed everything I said. She also says that if you have special food requests they just ignore it unless an allergy is involved. I will never, ever support this place and you shouldn't either.