I have gone to Dr. Tracy for many years and used to recommend them but I cannot after my last experience. Many of their employees don't seem to be very companionate or caring like they have in the past. I left a message for Dr. Tracy to call me and no one ever gave him the message or called me back to say he could not be reached. I feel his exam of my dog was not thorough and she was suffering from kidney failure, not a virus. Even though she was old, he did not seem concerned that she had lost 25% of her weight since her last visit and did not even mention running blood work. My dog had two endure a couple of miserable days until the correct diagnosis was received and she had to be euthanized. This was actually the first time she had been ill, so I am not sure if this is an isolated case but we were disappointed in the care received.

I have taken my dogs here for years. I have always had good service. The staff has never been rude to me. They are out of my dogs flea medicine a lot of the time but I think they are great.

Beware-Don't go If you care about your pets or even yourself, don't go here. When you walk into the building, there is an odor that can't be described. The animals mainly cats roam around the building. The receptionist does not do her job. She is off doing unnecessary things while customers are there. When I came in with my dog. She lacked knowledge of animals and skills in customer service. She was plain rude and inconsiderate so I decided to leave since the staff reflects doctor.

Dr. Tracy has been our familys vet for about 15 years, maybe more! He has treated many of our dogs and cats throughout the years. My dog recently was diagnosed with Addisons disease, and Dr. Tracy has done everything he possibly can for her. He is a sincere, well educated doctor that is there for you and your pet. He has a great treatment plan for her, and she is expected to live a normal and happy life!

If you care about your pets, please read. I'll try to be brief. We were keeping a dog that had been treated at Tracy a week or two before, so we knew he wasn't in perfect health, but there hadn't been any major issues. I'll spare you the long details, but by night #2, we knew he wasn't doing well. It's not our dog, and he is getting worse, so we thought the best thing to do would be to take him to his vet and board him for observation and tests (BTW, we also have a dog, so this isn't our first rodeo). Not only was the staff inexplicably rude when we brought him in, they did not care at all what we had to say about his deteriorating health...at one point the woman we were trying to relay symptoms to turned around and left the room! Mid-sentence! No, she was not going to get the doctor and, no, she was not listening. The best we can figure is that while we were in full crisis mode (and late for work), she thought she'd check on something in the supply closet. The information we were trying to give her may have been helpful since we just found out (after 3 minutes at another vet) the dog was misdiagnosed. I realize that diagnosing a dog can be difficult and that our experience is anecdotal, so I wouldn't rip on the doctor just for that. However, the staff reflects the doctor's disposition and the utter indifference to what we were trying to tell them ultimately falls on the doctor. Good luck to the pets of those people who rated this place five stars.