Do not go anywhere else. This is the best, most compassionate care ever.

Dr. Maxwell is great. Caring and thorough when it comes to our dog. Staff is friendly and attentive.

I requested a "puppy cut" for my Maltese. When I went to pick him up, I couldn't recognize my "alien" pup. He was shaved completely because he wa "terribly matted". They should have called me to request my permission.

I moved to the area and used this office for my dogs because I live so close. The staff are, at best, apathetic and, at worst, unprofessional. Last time I visited, I asked what the dogs were due for. They couldn't tell me and didn't know how to find out, even though I had given them the files for the dogs, which had all their paperwork, including shots given, etc. Since they didn't know, they guessed that their rabies shots needed done (as they couldn't see anything in files) so they set up an appt for us. At the appt, I showed up with two very nervous dogs who hate the vet. They do nothing to calm your dogs, but sit around talking about their lives. I was kept waiting out in the lobby for about 40 mins, then moved into a room. There, I waited another 20 mins and had an inefficient meeting with the vet, who TOLD OFF MY DOGS for resisting examination. I had to explain to him that they were probably short on patienct, since we'd been waiting over an hour. He gave them the rabies shots and I left, vowing never to go back. Apathy is apparent here. When I got home, I thought a walk would help the dogs... In their dog drawer, I found their rabies tags from having shots a few months before. Yes, maybe I should've known what shots they'd had and when, but we do rely on our vets to keep this information. So my dogs had TWO lots of shots due to their inefficiency. Going to go to a mobile vet from now on...it would appear that they are much cheaper and if I'm keeping my own records anyway...

I've been a customer off an on for years depending largely upon where I lived at the time. After my most recent trip back to North Tollway I won't return. There are other doctors there now besides the original, Dr. Maxwell--more's the pity. On today's trip my dog was given a cursory exam and the doctor offered to go straight to a surgical option (at a cost of almost $1000). I clearly got the feeling it wasn't about my pet's health as much as filling the coffers. I always thought the prices highly inflated, now I can see there's nothing more than a profit motive.