I have been going to them for 11 years and the vets, staff, groomers, vet techs are the best in Dallas. I cannot say enough great things about everyone. They truly care about their clients and especially our pets.

We had used VCA Preston Park on Preston Road in Plano, Texas for several years for our dogs and cats. We had only had one issue, which was our pets getting burned by hot clippers when they were groomed. This happened multiple times until we really complained. Then, it stopped. This is another story. A horror story for any pet owner. We recently had our little poodle, Bentley, operated on at this clinic. He had to stay over a Friday night after the operation for observation. I received a call from the Doctor (Dr. Wages) on Saturday morning telling me that we could come down and pick up Bentley. He said that everything went fine. My wife and I arrived at the clinic, told the receptionist we were there to pick up Bentley, and had a seat to wait. Momentarily, a technician by the name of James, who I had met at the pre-op appointment, came out to greet us. James said: "Did the Doctor call you?" I said: "Yes." James said" "So you know Bentley is gone?" My wife and I are in total shock! Our Bentley is dead! Our stomachs are in knots! I said: "What happened? The Doctor said everything went OK!" James said: "Oh, it did. Bentley is at my house. I took him home because he is so cute." We say: "So, he's OK then?????????????" James said: "Yes, he's OK."....with a big smile on his face. "I'll bring him out." My wife and I basically collapse onto the seats from the shear shock of being told that our pet was dead and then being the brunt of a joke that was extremely cruel and insensitive. After I collect myself, I get up and tell James that his joke was uncalled for and extremely insensitive, that he made us believe that our pet was dead! James says: "Oh, I'm sorry. I was just joking." And, then one of the people behind the counter chimes in to add that "James is a big joker." As any pet lover would understand, it took my wife and I hours to get over what had been said to us! Doctor Wages called me at home later in the day to "see how Bentley was" and also to understand what had happened with James in the reception area that morning. I told him exactly what happened, he said he had heard about the incident, and his comment was: "We've talked to James about what happened. James is a good technician." I'm thinking.....I'm glad James is a good technician, but he is also an insensitive person! That's my story with this clinic. I cannot go back there. All of our animals are in the process of being moved to another Vet. Interestingly, when we asked for our pets records, and told the receptionist why we were changing Vets...one person behind the desk said: "Oh, I never heard about that. I'm sorry." Another person behind the desk said: "I was here when it happened." Then, they wanted a number that the Doctor could call me at the next day. I assume that he wanted to understand why we were changing Vets and see if he could save us. We gave them our home number and said that the afternoon would be a good time to call me. He never called......

Caring vets. No need to worry who is on duty. They are all personable and highly qualified. Their costs are in line with other vets and not overly exorbitant. They work to do what is right for you and your pet and don't push unnecessary treatments. I have tried other vets in the area and it took me a while to find this one - none of the others were half as good.