I find it hard to give a fair rating for the 'Veterinary Specialists of North Texas' because the good service provided by their medical technicians are totally overshadowed by the behavior of their reception staff ... The reception uniform of black 'scrubs' should probably have been a warning. Most businesses have attentive, helpful reception staff, but not here. The only one with any manners here is Holly, if she's not too busy. The other two - Donna and Yasmin appear to have no clue about how to treat people, particularly the people who keep their business alive. The worst time was on my third visit in about 6 weeks ... There was a temporary lady on duty and as my pet and I entered the office she looked over at us, then - instead of saying hello and asking me who I was or the name of my pet - she turned away and asked Donna (the reception team leader), "Who's that?" Donna glanced across the desk, muttered my pet's name and carried on with her business. The temporary lady picked up the phone to let the medical staff know my pet was there and then returned to fiddling with her computer. I stood patiently by the reception desk, expecting, hoping one of them to say hello, or even look up, but nope, nothing. I was ignored for 3 or 4 minutes before giving up and sitting down. I had so hoped I'd just been unlucky on the previous 2 visits, but sadly this thoughtless, disinterested behavior seems to be normal. The first person to speak to me was the vet technician who came to collect us about 5 minutes after we arrived. I must say that all the medical/technical staff I've met there have been friendly and sympathetic. Doctor Harris is also pleasant and seems to want to help her patients. I can't understand why these women behave this way ... Forget about getting a kind, friendly word from either Donna or Yasmin because 5 visits later that still hasn't happened yet, no sign of a smile for either me or my pet yet either. They do pay a bit more attention when it's invoice time though. Oh, and there's no follow up phone call the next day from them to check on my pet either - something my wonderful local vet reception staff always do after we visit them. I've even asked a few other people I know or have met there about their visits and how they were treated ... they had similar experiences too. So, in conclusion, I would rate Donna a '1 star', and; Yasmin maybe '2 stars' on a good day; Holly, '3 stars' and the medical/technical staff 4-5 stars. Be prepared for the frosty reception when you arrive ... Things improve dramatically once the medical staff take over, but you still have to head back to reception to pay the invoice of course ... Maybe someone will show these women this review and perhaps it might shock them enough to change their attitudes for the better - at the moment they make an already stressful time much worse .,. It would be wonderful if they improve their customer service skills, even a change from the black uniforms would be an improvement!

I have consistently had a great experience with Dr. Harris and all of her staff. Everyone is warm, caring and helpful. When you sit in the lobby, you do witness a lot of what goes on at the front desk, and I would hate to have to do that job! I believe Holly, Jasmine and Donna all deserve gold stars for the work that they do!

Find another vet clinic. Do not take your animal family member to Richard Scoggin.. You will regret ever going there. There are many good vet clinics. This is not one of them. I am very sad I ever went here.