I had exactly the opposite experience from the other reviewer. I took in my two cats for an exam and annual vaccines. This clinic doesn't operate with an appointment structure, so I just showed up during office hours and was taken to a (clean) exam room right away. The woman at the front desk was very friendly, and the staff knew both her and the man leaving with his cat by name and profession. They didn't try to push unnecessary extras on me, and my bill was VERY cheap (I don't want to put the exact number, because five years from now someone might read this and expect the same price). The veterinarian was nice, good with the cats, and knowledgeable. I received a hand-written thank-you in the mail a few days later. Two weeks later, one of my cats became very sick. They were able to see him immediately, were very kind and reassuring, and sent me home with some antibiotics and far less anxiety than when I arrived. The vet asked me to call first thing the next morning and give her an update (which I did), and then later (either that afternoon or the next day), she called to check on him. I'm impressed with the level of care, the customer service, and the price at this clinic. I've been recommending them to all the pet owners in my office.

Stay away from these guys if you value your pet's life. If I could give White Rock Animal Hospital a lower rating than 1 star I would. My son called them back on Jan. 30th because he needed to board his 6 month old puppy for a day while tending to his father at the hospital in Houston for a knee replacement. When he arrived at the boarding place the owner inquired as to whether or not Bandit had been vaccinated for kennel cough. The owner had a vet across the street who would administer it for $35 if Bandit had not been vaccinated. White Rock had been administering all of Bandit's vaccinations so my son called them to find out. "Oh, yes," they said." Bandit was vaccinated for bordetella.." Well a few days after being boarded, Bandit started with a cough. My son called White Rock back to verify that the vaccination had been given. They checked the records again, and in fact, "No" the vaccination had not been given. So my son took Bandti into White Rock and they charged him $160. $60 for an office visit in which they put Bandit in an exam room that had not been cleaned and the exam table was covered with pee. $60 for the antibiotic. And $40 for cough medicine. This could have been avoided with correct information when asked about the vaccination in the first place and a $35 shot at the kennel. When My son brought this up to them, the response was absolutely no acceptance of any responsibility what so ever. They said, they weren't even sure that what Bandit had was bordetella. It could have been any other upper respiratory illness. And certainly the Vaccination MUST HAVE been given because that was standard treatment and it was probably a paperwork error. But if they had given correct information and the $35 vaccination had been given, there would have been no need to go see White Rock at get Ripped Off for $160.