I started going to Border Animal Hospital because with Dr. Garza my cat was gettin monthly allergy shots I went to BAH and they told me those shots would eventually lead to kidney failure.. Dr. Garza never bothered to inform me of the dangers. Since going to BAH my cat has not had a shot since!! I started him on Advantage Multi and I been happy ever since.

This is a horrible place to take your pet. I took my 6 month old Maltese because he had been depressed,vomiting, diarrhea and not eating as much as he usually does and "Dr" Adalberto Garza (if you can call him a Dr) only touched him and kinda moved him around and gave him a shot for antibiotics and another one to help his tummy feel better. Later that day we noticed that his diarrhea was getting worst and he didn't want to do anything only sleep in one corner of the room. Since it was after hours we took him to PetDoctor 911 in McAllen and they ran tests on him and came back positive for parvo! The people at Pet Doctor 911 where amazed that stupid Garza didn't run a parvo test on him earlier that day. Now my poor puppy has to be hospitalized for a couple days and hopefully he gets better. Never take your pet with this moron! He only guesses that they have and you are supposed to believe him because he has a license that says so although he is incompetent and probably got his license from La pulga or another crappy place!

If I could give the Clinic zero stars, I would. I am absolutely appalled with the treatment and gross negligence that I have received from the Veterinary Clinic. The bottom line is that Dr. Garza mis-treated my dog. He prescribed Comfortis, telling me that it would kill fleas, ticks, and internal parasites. That is not the case! Comfortis only treats fleas, and that is only if they BITE the animal. So for the past two weeks I have been under the false impression that my dog was being treated, when in actuality he is just getting worse. After confronting the doctor of his negligence, he seemed uninterested and did grasp the magnitude of the situation. If you are prescribed the pill Comfortis for your dog and told that it will take care of intestinal parasites, or any kind of worms, BE WEARY and use the pill Triflexis instead.

If you're looking for a vet clinic with helpful, compassionate staff and one that communicates crucial information effectively, this is not it. Although our story is long, I hope it helps others. We took our 9-year old Maltese, Scout, to Dr. Garza for hip issues. He'd been treating her successfully when she developed nausea and an overall malaise. Dr. Garza said it might be a side-effect of her treatment, so he gave her another injection for the nausea. She improved a bit, but was not fully recovered. My family and I needed to leave out of town for a few days and Dr. Garza encouraged us to board our dog at the clinic so they could "keep an eye on her." In case her condition didn't improve, I signed paperwork for them to run blood work. We confidently left Scout in their care on a Tuesday morning. On Thursday afternoon, I called to check on Scout's status. The front desk staff went to check on her and reported that she "didn't look good." I asked if they had done the blood work and they said they didn't know. This was ALL the info she could provide, no matter how much I pressed. And the staff member didn't offer to look into the issue further. Against my gut feeling, I re-assured myself that they would watch Scout and would take blood and care for her if she were getting sicker. Boy, was I wrong. On Friday at noon we showed up to pick up our dog. The front desk people began to pack up her things and then Dr. Hinojosa, the other doctor, came out with Scout's chart and, literally, asked us "what's the story with Scout?" This, of course, was a shock since we thought THEY should be the ones to know what was up with our dog. As it turns out, Dr. Garza left on vacation on Wednesday morning without letting his staff or partner know that there was a dog being boarded that might need critical attention. My family and I went to the boarding area to see Scout and she was in terrible condition. She could not stand, she was dirty from the staff trying to "force feed her," she had a white tongue, and she could barely hold her head up. This was a VAST decline in her condition from when we left her. We were heartbroken. This was the last time we would see Scout alive. Dr. Hinojosa said they would run blood tests (too little, too late) and he would call us. He said it would take 30-40 min. Two hours later and we hadn't heard from him (he went to lunch), so we drove back to the clinic. On the way there, Dr. Hinojosa called and told us she had passed away. Dr. Hinojosa claims Scout passed away from an infection in her uterus. What he did not say, but what I assume, is that the infection, if caught earlier, could have been treated. When we arrived, Scout was deathly ill. How is it possible that none of the staff could identify a rapidly declining dog and alert someone to give her the attention she deserved?? The attention we gave advance permission to perform?? How is it possible that Dr. Hinojosa didn't even know who Scout was and her situation until we picked her up?? I understand that vets are not God, but this was a gross and tragic error in communication between Dr. Garza and his staff and between Dr. Garza and Dr. Hinojosa. On top of this, the staff was NOT compassionate or helpful in any of our verbal interactions. From the first phone call to the final time we left the office after paying our respects to Scout, they still just stared at us with zero compassion. Nothing can bring back my Scout but I do want to spare other people from having to go through what our family went through. Lesson learned.....Communication between vets & their staff is crucial when dealing with animals. Had any of the staff communicated with the Drs, of her deteriorating health, perhaps she would still be with us.

I agree with some of the other comments, if you want compassion and any type of communication please go elsewhere. Any time I try to talk to the front staff they just stare at me with blank stares. It's like pulling teeth trying to talk to them. I gave this place two stars instead of one because of one tech that usually saw our dogs, he was helpful. However that's all we saw, a vet never saw our animals. I had to take one of our dogs to the Pet Doctor 911 on 10th st in McAllen (due to an allergic reaction to the rabies shot he got at this vet) and they were so nice and actually seemed like they genuinely cared about my dog. My dogs and cats will now be going there from now on.