No real issues with the store itself. My beef is with the sorry-ass Banfield vet clinic at this place. I had freshly adopted a rather sick little dog from the Humane Society. I had her for less than a day, and even I could tell she was all nasty and mangy. I went here to buy some dog shampoo. The little 5 lb mongrel got underfoot and I stepped on her. God how she cried! The cashier came running and scooped her up and asked me if I wanted to get her checked out since she then started limping. I had a vet appointment the next day, but being a first time dog owner I decided to anyways. I really wanted to be a good owner, and they preyed on my naïveté. The vet tech was good. She looked my dog over and gave her a pretty through assessment and said my dog had mange (by now my dog stopped limping. Turns out she just had a flair for the dramatic---she cried as much when they took her rectal temp). The vet, however, an old man, said, "Oh, I think your dog has a problem with her thyroid" and subsequently ordered an expensive blood test that took TWO HOURS to result. He also added, "It also looks like this dog needs a bath" and that she had a heart murmur. I had a bag of freshly bought dog shampoo and a brush. Oh, and her thyroid was within normal limits. I asked about her reverse coughing and he and the vet tech just looked at each other. Total cost for stepping on my dog: $194 and 2.5 hours of my life. They did absolutely nothing for me or my dog, minus the drain on my bank account. I went to a different vet the next day who correctly diagnosed my dog with demodectic mange and an upper respiratory infection. Some Certifect and antibiotics later (and no, he didn't make my dog have to endure dipping), she's all better. He also said she didn't have a heart murmur. Just stay away. These people are predators, and of the worst sort. They will make you think extraneous things are wrong with your dog just to squeeze money out of you. She didn't get any meds nor a proper diagnosis. Even the vet tech knew the dog had mange. The vet must have known as well, which is why he prescribed the unnecessary diagnostic blood test.

The staff at this Banfield are really kind and knowledgeable individuals. They do a great job of following up with us on our three dogs, even if they've just had shots. We also subscribe to their optimum wellness plans, which has saved us at least $3k since we've had the plan. The dogs get regular checkups through the program (including heartworm tests, dental cleanings, blood tests etc.). We also save on office visits (they are free on the plan) as well as discounts on the services.

This place is a business. They do not care about your pet. They just want to find reasons to charge you more without any concern to the effects it will have on the animal. Oh and all the "money you save" with the insurance- they just put in fake numbers to make you believe you are saving thousands. Effective scam I'll admit, but ignorant people will fall for it. Go to a REAL vet and you'll see actual savings over the $30 a month Banfield charges even if you don't visit them. They said my dog had a heart murmur and would die within a yr. I took him for a 2nd opinion and he has no such condition! Still alive 3 years later. They're terrible!

Fantastic Vet!!!! I have had many pets in my life with many different vets, I have never met any vet that is as caring and thorough as the vet here. The staff is amazing!!! From my house I pass three Banfield Pet hospital to get to this one, and it is totally worth it.