Horrible cutomer service. So I went to there mobile pet clinic on saturday 9/20. When I went there I took my litter of puppies to get there 2nd round of shots. When I go to check out I gave the casheier all of the paperwork and I was asked if they where all from the same litter. I told the lady yes they are. So she only charges me the litter rate and not the regular rate. So 3 days later I get a call saying I owe them money because I was charged the liter rate instead of the regular. Now I could see paying that if I was the one who asked for the litter rate but I wasnt, I never once said anything about it. So im not gonna pay it let alone ever take one of my dogs there. This place is so worried about rushing people thru and not taking a look at the actual dog that they allowed a 4 week old phppy to be there and even be on the group. Even though the puppy was already extremely sick they still allowed the owner to stay there with the puppy like oh wrll we made our money today. Really. I will never go back to this place I will find a better place to go and take my animals.

I personally have had very good service with all the vets and staff. I adopted a cute little puppy that needed a forever home. I will continue to take my pets to the vaccination clinics where the prices are affordable and the staff are friendly. The phone banks and front desk have always been very friendly and helpful in educating and giving me great advise. The clinics are very fast for the most part but very efficient on information.' Trained and very friendly techs. I would give them all an A for keeping their prices affordable and E for their excellence in customer relations. Thank you petmobile staff for helping me with my pets. May you all have a blessed year.

good service

I took my very sick dog to this hospital on Tuesday. 9/4/12 expecting quality care as stated on the website. I wanted her close to where I live so I could visit her when I wanted to. What I got was a different diagnosis every day by a different vet and the funny thing is the first vet that saw her was correct in her diagnosis. I took her in on Tuesday afternoon after being told that morning that I would have to come back at 1pm because I didn't have an appointment - my dog was dying, she was critical and they had me come back and wait. Red Flag!! I should have run then. After she saw the first vet and was diagnosed with a blockage in her stomach/intestines, she was put on an IV and given fluids because she was 75% dehydrated from throwing up so much. Dr. Diaz thought she should have surgery on Wednesday after she had stabilized. Thank you Dr. Diaz for diagnosing her correctly. Then I get a call from the vet on Wednesday, 9/5/12 saying she didn't need surgery, she had pancreatitis and was getting better. Then the vet on Thursday, 9/6/12 said she needed surgery on Friday morning. Then the vet on Friday, 9/7/12 called and said he didn't want to do surgery because her blood test had come back better than they were on Tuesday - yes, she was dying on Tuesday. He did suggest getting her somewhere that could do a sonogram on her. I took her this afternoon to Dr. Taylor in Rockwall and they said immediately that she needed a sonogram today - not to wait. I don't understand why this wasn't suggested on Wednesday by Petmobile when they couldn't decide what was wrong with her. I am so disappointed with this clinic for treating a critically sick dog - there is a different vet there every day, that was not explained to me up front. I didn't know what relief vets were - why would I? That should be explained up front when a very sick animal is brought in. The care she received by regular staff seemed to be very good though, it was just a different diagnosis from a different vet every day then me being asked what I wanted done - I don't know - I'm not the expert. But little did I know that I knew exactly what was wrong with her, I don't think they know how to make a decision about a critical patient. Plus, with a critical patient, you need one vet observing that animal every day - not 4 vets in 4 days. My head was spinning by the time I talked to the 4th one today. I was done. I will never take any of my pets there again. I got my Sophie taken care of this evening at the Emergency Hospital on Belt Line Road by Dr. Daniels - a vet that knew exactly what needed to be done by looking at the xrays and how to do it quickly and expertly. Fortunately, the story has a good ending - Sophie gets to come home tomorrow after the wonderful care she received at Emergency Hospital from their staff. This place might be ok for vaccinations and minor things like that, but please don't take your critically ill pets there - for their sake and your sanity. It makes me sick to think what might have happened to Sophie if I had left her there.

I would be very caution going to that clinic for anything other than vaccines and then I'm not even sure about that. There is an older male doctor that I wouldn't let touch my cat if he were the last vet on earth. He is rude and rough. The people up front are rude and of no help. There was one tech there that I was told is a supervisor(short blond) who was also rude and very pushy and didn't seem to know what she was doing. This was a bad experience and I will not return or send anyone I know there. Unorganized!!!