took my dog for a simple spay.. got her back in a cardboard box... no explanation... worse experience ever

We have been bringing our animals to Dr. Duran at Altas Palmas Animal Clinic for many years. He is very patient, gentle, and takes his time with companion animals. He is very thorough in his examination, and has a special touch with our cats. We have also had a very good experience with Dr. Putnam. The facility is clean, up to date, the atmosphere professional. All the vets are dedicated, but we usually ask to see Drs Duran and Putnam.

After my first time there today, I can say Dr Dittman was caring toward my dog and very knowledgeable. We discussed pro and cons of certain medications and procedures. She seemed like a quality professional vet. My only criticism would be that she never actually introduced herself to me. But my dog liked her and the vet tech both despite taking temp, drawing blood and getting vaccinations. The staff was very efficient. Apon arrival, they entered my info in their computer, had records from my previous vet faxed in and entered that info. I waited maybe 3 minutes before being taken back to the exam room. The staff answered several questions I had in a professional way when I checked out. It was a good experience. The $40 office visit plus med and lab charges were in line with previous vets I have gone to.

There is not a rating low enough to express my experiences with Altas Palmas. I gave them four chances, and each time was totally unsatisfactory. The staff is unfriendly and inefficient. There no appointment necessary policy means a long wait, and your inconvenience is of no concern to the staff. Techs we encountered, with one exception, were rude and incompetent. Our dogs were treated roughly and with a total lack of compassion. On the last visit we complained about dried blood on the floor in the waiting area and were very rudely told "well, it wasn't from your dog." Prices are higher than any other vet in the area and there is absolutely no customer service. I wrote a letter of complaint and received no response. I would never recommend this clinic to anyone.

a stray dog adopted us and we took her to Altas Palmas Animal Clinic dr Putnam over the course of 2 months cured her fast heart rate and unusual breathing. Lena is now a very active 2 year old. dick & linda desrosiers