I had a great experience at this location. The staff were friendly and accommodating and the vet was also friendly and knowledgeable. I made a 3:30 appointment and I was seen right away. I didn't like the room they put me in since it smelled weird and the staff said no problem and moved me to another room that hadn't been used that day. I did notice that there were a lot of staff in training so maybe the rude staff left. Office visit runs $40 and with all the treatment I had to have on my pet, my bill was high. However, my pet was just diagnosed with chronic kidney disease so a lot of treatment was necessary and hence, an unfortunately high bill. I signed up for their wellness plan which helped cut the costs down a lot. Either way, I was happy with the treatment I received here and I never felt pressured or coerced into buying extra treatments or diagnostic tests. The vet freely told me what she recommended and I made decisions from there. Great service Banfield, keep up the good work!

if you dont actually care about other peoples animals or animals in gen DONT work at a vet clinic. Service is horrible.

Like others, had a great experience with vet. The support staff, however, was poor to say the least. They were rude even over the phone when i made the appointment. Every time I go there, I always get upsold on some other unnecessary stuff. If your using Banefiled, i suggest a trip down 59S to Sugarland location. Much nicer service and friendly people all around.

Not Recommended!!!!.. I've taken my pet here twice. The first time I made an appointment and was able to attend my pets check up and the vet went over my pets health with me step by step. She pointed out that his teeth were bad, but said it was typical for a 14 year old animal. She was nice, and I had a pleasant experience. The second time I went, I had an awful experience. I made the appointment, and the only option available to me was drop off. Weird. I did not want to drop off my pet for 5+ hours... Later when seeing the sky high bill I realized they probably only do drop off because they get to charge you a pet waste disposal fee and whatever other treatments they did without your consent. I brought my pet in to have his rabies vaccine and only his rabies vaccine. I walked out spending about $100 (with a 50% off coupon.) When I left the pet, they told me it would cost $80 (with extra vaccines.) Later they called me and told me it would cost $140, when I opted out of couple of extra procedures they wanted to do they told me $102. I call back because that still seemed too high, they told me $114. I asked why the price went up since I called, and the lady said she didn't completly add it together the first time... So I opt out of the extra vaccines because they were not necessary to begin with and brought the price down to $100. I'm not sure how I still ended up more than the original estimate, but that was as low as I could get at that point. When I arrived to pick up my pet, the lady at the front explained to me that my pet was unhealthy and I needed to come in for a follow up in 2 weeks, and that the follow up would start at $40. When I expressed my unease about the cost, she told me I should have my pet adopted by someone who can take care of him financially. Times are tough right now, and I am struggling to feed myself. I was in tears after that. What a bitch. I am currently looking for a new vet.

Rude staff and I had to wait for HOURS to be attended. My appointment was at 5 pm, 7 pm I was still waiting. That's nuts. I'm about to cancel my membership. Never return this place.