I have been with Montrose Vet Clinic for over a year and while the vets I have seen during this time have been helpful and accommodating to my dogs needs, I cannot say the same for the front office team. If you want anything accomplished by this group you should at least call three times in order for anything to move forward. I have asked to have prescriptions renewed, and sent to a different Walgreens and it took two or three phone calls before any action was completed. I needed my pet's records sent to her daycare facility., I called and was notified it would be done by the end of the day, luckily my pet was a few months out before she was boarded. As it got closer to her board date the facility called me informing me they never received her records. I called Montrose again and they assured me it would happen. Followed up with facility after two days, no word. Finally, after a third attempt, the fax was sent. How difficult it is to help your paying clients get the information they need to the correct source? Is that not part of the duties of an office team? Recently, we spent a decent amount of money to have our dog's DNA sent out for breed determination. The girl at the front desk advised me it would take a few weeks but I would receive an email notification about the results, either directly from the lab or the vet office. After a month of not hearing anything, I called the office and it just so happen they had my dog's results under her file. But nobody thought it was important to forward the results to me until I called to check up on where everything was at this point. How long was that record on their file? I was assured the information would be sent to me or at the very least be notified, apparently the fine print here is that if you want anything answered or resolved, be proactive, because this team does not want to do any work for you. I will be taking my services elsewhere and hopefully to an office staff that cares about their customers and who are extremely professional in their positions. All of the above indicates sub par work ethic and an unmotivated team, who is not invested in their clients or their jobs. They have failed to show me they care about my business, so I will alleviate them of such a burden.

Don't bring your pet here if it is seriously ill. You'll leave with high bills and not much of a solid care plan if you need to care for your pet at home due to finances. This used to be a great facility with good staff, but it's really gone downhill in recent years. We saw them on a Friday when we got not-terribly-thorough exam and diagnosis--they wouldn't draw blood because she was stressed out and growling (you're trained to care for animals and you can't restrain a stressed/squirmy cat? Seriously?). They sent us home with sensitive stomach food. We wound up at the ER the next day (Saturday) after another night of our cat not eating ($500 for sedation and CBC)--the ER did the best they could and thought she had a GI disease that we might be able to resolve with anti-nausea meds. No dice. Kitty wouldn't eat on Sunday and we were getting more and more worried, though we did get her to eat some baby food and take a little water. Of course we were back at Montrose on Monday where they kept her all day long before they finally sedated her (again) when we were told this would be done at lunchtime so we could get her home mid-afternoon. Called twice (long hold time in which someone else picked up and I had to tell the whole story again) and Dr. Lang still hadn't done the tests by 2pm (I guess taking a long lunch was more important--I understand needing breaks but please follow through on what you tell your customers). Finally this was done around 3:30 and my husband went to pick kitty up--I left work to meet him there, and over the phone they'd told me they'd show us how to give her subQ fluids. My husband was sitting in the waiting room with kitty when I got there. Dr. Lang didn't even come out--the tech had given my husband a half-assed explanation of how to give the fluids and dumped him off in the waiting room with the supplies. I just wasn't willing to leave her there as I'd had one bad boarding experience that I'll explain in a moment. They diagnosed our cat with pancreatitis (another $500). She still hadn't eaten on Tuesday, when luckily a friend pushed me to take her to a wonderful cat only vet who showed us how to give her assisted feeding and the subQ. She's doing better but we decided to hospitalize her there today as she still won't eat enough on her own and she fights us so much with her fluids that we want to make sure she's getting everything she needs. I should have stayed far away from this place after the last time I boarded her a few years back--I returned from a trip to find out they had forgotten to give her the thyroid meds she takes twice a day. I only came back because Dr. McDaniel called me herself and really did go out of her way to try to make up for it, but I really should have steered clear. Being off thyroid meds for a couple of days probably won't hurt a cat, but if this had been a cat that needed insulin they would have had huge problems on their hands. Hence the reason I wasn't willing to hospitalize her at Montrose. I started bringing kitty there for exams and other medical care only (Dr. Ali saw her and I liked her) and hiring a friend to pet sit after that. It's really rather disappointing as I used to trust this place--kitty used to get good care here. It seems the good vets who were there in the past are gone and it's now just a revolving door of inexperienced new graduates who don't really seem to take much pride in their care of the pets. The front desk staff needs some training too--I understand that sometimes there are staffing issues and it's a busy clinic, but communication is severely lacking. Again, don't bring seriously ill pets here. If your pet is young and you need routine care/shots, it may be fine, but if your pet is older and/or has chronic health problems, there are better places in Houston. Also, when I called to get my cat's records sent to me so I could get them to the new vet, I asked that I be put in touch with Dr. McDaniel as I want her to know why I won't bring my cat back there. I've been a loyal customer since 2007, yet I have yet to receive a call back.

Our dog had a simple ear infection. When we arrived for our scheduled appointment the wait was a little over 45 minutes. Not a big deal as most doctors run late that is just part of it. The vet tech at the office was incredibly rude to the point that it appeared we were bothering her by being there. She became more rude when we asked her to not give our dog a treat, because she has several food allergies. The tech attempted to take our dogs temperature, but forgot to lubricate the thermometer. Our dog then turned around and barked at the vet tech. The tech left and after about 20 minutes they took our dog to the back room and washer her ear out and then Dr. Lang came and said that she could give our dog any medication because our dog is a potential biter. We have had several trips to Montrose Vet Clinic over the years and Dr. McDaniel has always been wonderful and truly loved animals. We have seen Dr. Lang and her vet tech twice and both times were disasters. I would say stay away from this Clinic unless you can always see Dr. McDaniel.

I have been going to Montrose Vet Clinic for 11 years. The service and staff used to be outstanding and I recommend MVC to many people. I'm not sure what has happened behind the scenes here, but in the last couple of years the service and level of care have taken a nose dive. Here is what you should now expect when taking your pet to Montrose Veterinary Clinic: Your appointment will start 30-45 minutes later than it was scheduled, the vet tech will then take you into a room tell you they're going to take your pet back for the tests and disappear with your pet for 10 minutes or so, they will then return your pet and let you know the dr will be in soon which is true, although you will only actually have 5-10 minutes with the actual verterinarian. The vet will ask how everything is, recommend a dental cleaning ($600+) and then breeze out. You will now get to go check out -- expect a basic visit to run just north of $200 and oh yeah those tests they were running, don't expect to be told the results or anything crazy like that just pay your bill and don't forget to schedule that dental visit.

I have been using MVC for 10 years. Dr. McDaniel is the BEST!!! She is very professional and caring, as well as the other vets we have seen when she is not available. Yes, this clinic is a little more pricey than some others, but it is well worth the price for the convenient location and excellent service. My dogs and cats actually like to go to the vet!