I used to really like this place, but it has definitely gone downhill. I'll start with the office manager, Betty, since she's usually the first point of contact. How someone can be as dumb as a rock, incompetent, and rude yet office manager blows my mind. I went in for my appointment for Nito's (my Shih Tzu) teeth cleaning and they were additionally ready to administer the Bordetella vaccine and do a heartworm test. I had clearly stated that I was declining the Bordetella vaccine and that I would bring in proof of his up to date (negative) heartwork test when setting up this appointment. It wasn't even the fact that this mistake happened as much as Betty's tactless attitude that I was at fault. Completely unnecessary. Moving on, Nito was then taken to the back for his vet exam prior to teeth cleaning. The veterinarian on duty this day was Sylvia Borland, DVM. Right off the bat, she informs me that Nito has moderate cataracts and a significant heart murmur and advises not to do the teeth cleaning and merely recommends seeing both, a cardiologist as well as an ophthalmologist for Nito. At no point did she use an opthalmoscope to even adequately look into his eyes. Can a human be diagnosed with having and/or had a heart attack without proper blood work and/or an EKG? Heavens no. So, why jump to the conclusion of moderate cataracts without as much as a decent exam? At this time, I requested having blood work as well as a urine sample obtained, and one would've thought I was expecting this to be done free of charge. Ridiculous. Obtaining the lab work results was no easy feast either. Ball slipped on their end, l almost feel like I should've expected it at this point. Needless to say, I took Nito to a different veterinarian (Katy Pet Wellness) to conduct a wellness/comprehensive/physical (insert whatever you'd like to call it) exam, and this veterinarian, after a thorough examination (might I add) came to the conclusion that Nito only had nuclear sclerosis and a slight heart murmur. She soundly ruled out any cataracts, and this was done by utilizing an opthalmoscope. World of a difference experience going with the second veterinarian. She thoroughly explained that nuclear sclerosis is a age related change and answered all my questions. This veterinarian even made holistic recommendations of certain vitamins that could digress vision changes. As for the slight heart murmur she heard, she did offer more cost friendly referrals for specialists, but also informed me that going to a specialist may be an overkill. She suggested changing his diet to a cardiac diet. I walked out of this second place breathing a sigh of relief that I trusted my gut enough to get a 2nd opinion. The necessary time was allotted for Nito and me, things were amply relayed, and I left with piece of mind as well as an action plan. I would highly, highly, highly NOT recommend this place (Pet Works Express) to anyone. I suggest certain individuals at Pet Works Express to get their shit together. Singing off.

I have been bringing my pets here for over a year- great office and great vets-they are pet lovers and really save you time and money. I recommend to all!

My Puppy has UTI, and we visit this location this afternoon. Has a very good experience. The Vet is nice. the price is reasonable.