My dog is really scared of people and the vet and her assistants are always so good with him.

Patrons of this clinic since 2006. Obviously lots of good visits and pleased until the last year. April 2013 took my 95lb Shepard in and he has to be sedated for treatment. He was over-sedated and I called them to let them know what I experienced when we got home. Took him back in September and reminded them and spoke with the Vet about using less sedation. They called at noon and said he was ready. I asked they double check he was full awake and they decided to keep him until 4:00PM. Again when I picked him up he was still clearly under the influence of the sedation and it took almost 5 hours for him to act normal. I spoke to the practice manager, Diane and Dr. Kordis and they wanted me to let them try one more time and I explained my pet is not an experiment and I don't trust their judgment anymore. They said there wasn't anyone else to talk to and I would still have to pay for 10 months of his wellness plan. When I spoke to corp. they said there is advocate to talk with, so the clinic lied. I cancelled the plan and would not take a pet to them. Care and concern is lacking. I hope you don't get taken advantage of like I was.

We have a rescue dog that has had a ton of problems. From parvo to severe food allergies they have been great. We got him on their puppy plan and it has saved us tremendously. When we have not been able to afford some treatments they have offered many other options to make sure he is cared for and we do not suffer financially.

Since Dr. Russell is no longer at this facility, I would definitely look elsewhere. When Ginger was so very sick a few years ago, Dr. Russell and the staff was amazing, but I think the helping spirit and love of animals went with her when she left. I didnt know any of this when I took my cat in to have a mass removed from her hip and get her teeth cleaned. When I called and made the appointment, the estimate was $300. When I dropped Ginger off this morning, the total estimate was up to $385. They just called and now they want over $800 because they "forgot to include some surgery costs". Are we seeing a trend? I feel like they are trying to gouge me and am going to pick Ginger up right now and take her someplace where the emphasis is on caring for the animals and not making a profit!!!

banfield hospital is terrible, the doctors are so focused on leaving, there's no compassion for a pet in need