The veterinarian there that I saw was very nice and seemed knowledgeable. However the issue was not him, but the very rude, unprofessional staff. The day I called wanting to see the vet and possibly sign up for the Wellness Plan, I was able to come in the the moment of the phone call and see the vet. After signing up, when I needed an appointment bc my dog was sick, it was 1-2 weeks before I could be seen. What??!!! I explained that my dog was sick now and needed to be seen in the next 24-48 hours but was told that was not possible and that they were completely booked for weeks. Really? Interesting that once a Wellness Plan member, appointments are no longer available besides for routine care. After I had to collect my dog's urine for a urinalysis (bc they were too busy to see my dog), I brought it in at the vet's request and was told it would take 20 minutes to get the results. After waiting for over 1.5 hours, I expressed my impatience and need to leave and the staff member at the desk was extremely nasty to me. She refused to give me the results and after arguing for 5 minutes, she verbally gave them to me, but refused to give me the results in writing and stated it would be hours before she would have time to get them. I requested my pet's medical records in order to change vets, despite being out the money for Wellness plan, and in the 'notes' of the records were very unprofessional, untrue statements made about me and the things that I allegedly said (made by the same staff member). DO NOT take your pet here if you value customer service and if you ever need to see a vet without 2 weeks notice! This is my first review so I I feel strongly about this place to spend time writing a negative review.

Banfield continues to delete my review because they are cowards who refuse to let a dissatisfied consumer speak their mind. They gave inadequate care to my kitten that resulted in her death a mere five hours after being examined and released by their ''doctors''. If you love your pet, spend the extra money to send them to a real vet. They sent a sympathy card to a boy named Willie. HER NAME WAS LILY. They wouldn't even apologize when I called to complain about the card.

Run don't walk away from this place! They are in the business of taking your money and that is all. You will not leave this place without getting charged $300-$500 per pet. They will run up the bill with bogus treatments. They lost all my pet records, lost prescription information and refused to treat without another "evaluation". You will never see the same vet twice. It is a "drive by" clinic with young inexperienced rotating vets that work all over the place. Go get yourself a good country vet that owns the practice and has been in business for a while. Their "Wellness" plans are a scam that is also outsourced to another company. It's bogus insurance that is designed to take your money and you will spend hours trying to get it cancelled. Of course they can take your money for the Wellness plan at Banfield but they cannot cancel the policy. This place should be shut down!