I have gone there 3 times,( 2x for a dog & once for a cat), excellent service, very nice, caring people. The office visit is half of the cost of a regular vet. Maybe the person who wrote the bad review did not want to wait his turn, because even though an hour is a wait, perhaps there was a full schedule. I have waited much longer than that are a medical doctor's office before. This location has a wonderful staff & my first visit was with a free consultation coupon, which is available from the Banfield website.

The veterinarians are extremely helpful and friendly. Took my kitten in to get vaccinated and everyone was so kind and gave me insightful tips. FYI, on tuesdays from 2-3 pm their consultations are free of charge; so big money saver.

Had a 2:30 appointment, have been waiting an hour without any action. No one seem to care here. Won't be back.