Unfortunately, whomever is answering the phones for Banfield Pet Hospital are CLUELESS of the services available to the public. WOW. I have never lost confidence so quick speaking to a representative representing Banfield Pet Hospital. I truly hope Banfield/Doctors placing these untrained persons will address this issue immediately. I can only hope these employees answering the phones are not a reflection of the services being performed on our pets. What a disappointment. I am calling another Pet Hospital in hopes to receive prices and services over the phone and build my confidence to TRUST a pet hospital to care for my pets in a professional manner, both over the phone and/or in person.

Pet had a mass on its leg. Spent almost 3 hours at this appointment.Then to reduce the cost they scammed me into a wellness program $$$. They were so busy they scheduled the mass removal for two weeks. Then when we dropped the dog off on the scheduled day 7:30 am only to pick her up and nothing done. I was called during the day that this may happen due to another issue. Picked the dog up and wanted to reschedule 4 more days later. The time and fees were very pricy to me $,$$$. If you are on a budget be careful. I requested my money back and still have not received it.