I first went to this Banfield 11 years ago when I got my first puppy. They were excellent with her and I was comfortable bringing in my second rescue two years later. He had a recurring infection in the metal plate in his hip (he had been badly abused) and Dr Johnson had to open him up to remove a cyst. Because I had the wellness program, they lumped it in with his dental cleaning and what would have cost $1100 cost me $100. The infection kept recurring and we were afraid he would have to have another surgery, but the Dr. wanted to try heavy antibiotics in order to avoid the invasive procedure. 6 weeks of treatment and he never had another issue!After I moved to Austin in 2008, I noticed immediately after receiving her rabies shot, my female began having issues with walking. We drove back to Plano because Dr. H and Dr J were the only vets I trusted. Dr H took care of her personally, took samples of the fluid buildup, and confirmed that she was having a serious reaction to the shot. He did this all at no cost for me, because he wanted her taken care of. When we moved back to Plano last September, I was so happy to be back under their care. They remembered my animals, and even the new faces know their names now. My animals are older and have lots of health problems- one has permanent nerve damage from that shot long ago, and one continues to get tumors and lumps (removed each time with the dental cleaning covered by the plan!) The wellness program and the vets have saved me countless thousands of dollars over their lives! If you have a pet with no health issues, maybe the program is a bit pricey, but when something goes seriously wrong, you'll be so glad you have it!! Don't listen to these reviews, as with any business, only the unhappy ones go online to post. But all of the years they have been open, and with all of the clients they have, only a handful of negative reviews means they are doing something right. We love them, and they treat us like family!

My dog has been going here since he was a puppy. He has been on the wellness plan since he was a puppy--he is now almost 8 years old. About 3 years ago, I listened to other people who said Banfield was expensive & added services for no reason and went to another vet. I was charged almost triple the price--the cost for vaccines & office visits alone wasn't worth it. I was playing roulette with my pets health! Now anytime my dog sneezes wrong I know I can take him to Banfield with no charge--and they soothe my frazzled nerves. If you tell the staff that you are on a budget--which I am--they will understand that and work with you. If it's something that can wait, they wait. If there is an over the counter remedy--they will tell you. I love the doctors & the staff. They know me & I know them after almost 8 years of services. If they don't know you or your pet, it's just like a MD without a good history; they are going to charge you for testing. I prefer thorough over cheap. I recommend all my friends to go here when they are on a budget & work hectic hours. Where else are you going to find a vet that is open on SUNDAYS? Where you can drop them off at 7AM and pick them up after work at 6PM? Where you can pay $200 a year and $1,000 worth of services are covered, with discount prescriptions. Other than pet insurance which most vets do not take & you have to research because it is littered with bad companies. I am a one stop shopping kind of person. Come to Banfield--Dr. Flowers, Dr. H, Dr. Chu, & Dr. T will welcome you with open arms :-)

My puppy consumed rat poison over the weekend. When I took her to Banfield, I was told they would need to run blood tests, which would cost $140. After the tests, no matter the result, they would prescribe her medicine, which they said was very expensive. I decided it would be best to get a second opinion and told them I wanted to take my dog home. The vet tech's reaction was quite negative and it was apparent that she did not agree with my decision. I promptly took my dog to another vet, who examined her and prescribed the medication, which cost only $8. Overall, I felt the staff was unhelpful, uncaring, judgmental and only interesting in money.

I've used 3 different Banfields in 2 different states. You have to understand that this hospital has two treatment paths: 1.) their monthly billed preventative care (which for a puppy is a great deal, covers their shots for the first 12 months, as well as spaying/neutering). Purchased independently they would cost more than $240 to take care of, but it is a 12 month commitment for the contract; and 2.) straight medical response care for your pet when they are sick, injured, etc., and it's going to run you a minimum of $100 and can go way up from there if they have to take x-rays, MRIs, prescribe medication, keep the animal overnight. They also don't accept things like CareCredit or other alternative payment methods that independent vets might. Your preventative care won't negate that cost for anything additional to what they outline right up front (though they say you get a discount). Just be aware of what you are paying for. I've used their monthly plan for 2 years and am switching away from them as I've found a good local vet, but the plan while I had it, did provide its value.

I took my puppy in because she had some welts on her back and my regular vet was closed. The vet tech walked in with a bad attitude and it was clear my puppy sensed it. She didnt let him touch her at all .. after a minute he just walked out without saying anything. ( so rude ) At this point I considered walking out because I didnt have a good feeling about it. While I was thinking about it the vet came in with a muzzle. He told me that he was not going to touch her until I put the muzzle on her. Then he walked out so I could do it. Well I stuck with it and put the muzzle on her and she still didn't let him touch her. It was clear that she didnt have a good feeling about him. I pointed out the welts and he told me that there was nothing that I could do. That they would have to sedate her to take blood and xrays. They gave me a quote for about 300 dollars. All this took all of 10 minutes. When I checked out they still wanted to charge me. I talked to the vet and told him that he didnt do anything why should I have to pay? Well I didnt want to cause a fuss since I go to this petsmart all of the time so I just bucked up. He did tell me that if I went back to get the blood work done that they would not charge me for the visit. This was the worst experience. The next day I took her in to her regular vet and the told me she had an allergic reaction. They gave her a shot of benadryl and steroid and she was good to go. This place was awful. If I could give then 0 stars I would.