Used Dr. Hanks for boarding. The staff was really nice and accommodating. Thank you!

Been taking both of my cats here since I got them from the pound about 5 years ago. My sister also used this veterinarian for her cat until she moved out of state. Straightforward diagnoses and treatments, they have been incredibly helpful and accommodating throughout the past years. I also can't help but notice that there appears to be a near-duplicate review with two stars relating to "kitty colds" and "doggie colds." I suspect that they aren't accurate reviews.

the best vet in texas for me and my pets

Dr. Hanks and her staff are compassionate, caring, and competent. We have three aging dogs. Dr. Hanks has done a great job of helping us to keep our dogs healthy and happy. She always takes the time to help us understand or dogs medical problems and recommended treatments. She has done very well at diagnosing and treating the various ailments that three old dogs have.

Dr. Hanks had been caring for my lab pup since I adopted him 5 years ago. He had a chronic skin conditin that required medication and steroid shots twice yearly. She saw him in the summer and we returned again a few weeks ago for a follow-up when his condition worsened. Within a week, he started urinating in his bed and drinking water excessively. I called and the receptionist told me his symptoms were caused by the steroid shot and to wait a week to see if he got better. Within a week, he was having more serious symptoms: refusing to eat, weight loss, lethargic, vomiting..I figured out on my own that he was diabetic. I brought him in last week and they confirmed my diagnosis and started him on insulin. The receptionist called to get my permisision to treat him and told me that his "counts were high" but that his condition was treatable and they would keep him through the weekend. I called again at 3:30 the same afternoon and was told he was "doing : fine and resting comfortably". On Friday morning at 8:00am the receptionist called to tell me my dog had passed away sometime between 3:00am and 8:00am when they opened. Keep in mind, I have never spoken to Dr. Hanks during this whole ordeal. She did not even have the courtesy to tell me my dog had passed away. The receptionist said that Dr. Hanks had found a tumor on an xray the previous day; that was never shared with me and I believed I would be taking my dog home on Monday. When I finally insisted that Dr. Hanks call me, she was very defensive intially and then admitted that she was too busy to call me. This doctor is too busy to be treating animals who are really sick. She didn't take enough time to run tests that would have shown he was a diabetic even though I figured that out reseraching online. She is also too busy to relay the correct information to people who are entrusting her with their precious pets. I wish I had taken the negative reviews seriously and never taken my dogs to her. Yes, she is nice to the animals but I would never trust her to care for a sick animal. Her receptionst does not have a degree, but she seems to be advising people. in all the wrong ways..How did my dog go from being "fine and recovering" to being dead less than 24 hours later? My family is heart broken over the loss of our dog. We will be taking him home in a box today..