I was very impressed with both the staff and the facility. Very kind and caring professionals. I would reccomend them to anyone.

I love the VCA Hospital. Everyone there from front desk staff, pet handlers, and the doctors are capable and friendly. Most of all, Dr. Manley is super nice. They know how to calm down my cats while working on them. Dr. Manley makes my kids feel warm and welcome while they're there, too. Animals are important at VCA Hospital.

I took my dog into this vet because I found a worm in his stool. I went in to see the vet tech with my dog and was informed that my dog needed all of his shots. Fine, I love my dog and if he needs his shots, I'm happy to get them for him. I wasn't sure if he needed the rabies vaccine, but the tech assured me rather brusquely that, "our records show that he needs his shots." So, I got his shots. I got home and found out that he didn't need any shots at all. I called to tell them of their mistake. They blamed me for not bringing his records into them. Keep in mind, I brought him in for completely unrelated problem. Even though I told the vet tech where we used to go, they were either too busy to call them or simply just didn't care to call them. I think as professionals they need to do their homework and make sure they're not giving unnecessary shots to animals that come in there. I wouldn't expect a Doctor to give me a vaccine unless he was sure I needed it. Long story short - they told me, "you're welcome to go somewhere else." That's an incredibly rude thing to say to someone when you've just given their valued pet $200 worth of medication that he did not need. Beware of this place. Go anywhere but here because they're rude, careless and unable to admit when they make a mistake. You could end up with a big, unnecessary bill and maybe even a sick pet.

I don't know if all the other VCA hospitals are like this, but this one is TERRIBLE. I agree with other people: They're expensive, they only care about money, and the people are not competent AT ALL. I brought my dying dog by, and rather than getting off the phone or telling them to wait for a moment when I told her it was an emergency (keep in mind I was BALLING), the secretary stayed on the phone for a good 5 minutes before she could get me to an available vet. She told me that I had to fill out paperwork. I filled it out, and when I asked to see my dog, they told me that she had already passed away. Rather than telling me immediately when she passed away, they waited for me to finish the paperwork so they can charge me an absurd amount for doing absolutely NOTHING to help my dog. Sure, this vet is close to my house, but I would rather drive a little ways away to go to a better one. I even talked to customers in Petco (which is next door to this hospital) and they even commented on how bad everything was there. So, I'm glad to hear that I am not the only one who received terrible EVERYTHING.

The staff at this location has always been very attentive and caring with our dog. The only thing that keeps them from getting 5 stars is the price of prescriptions, and the time consumed waiting on assistance.