I was at Banfield 2 weeks ago to get a bordetella shot for my dog. I moved to Rockwall in August and had not found a new vet yet. With that shot an exam was required and expected. I failed to realize that she also needed her distemper shot so I made an appointment 2 weeks after the initial one. Again they want to charge me $40 for an exam when they gave her one 2 weeks prior. That is Ridiculous! I am not a tight wad but there is no reason for the 2nd exam unless their first one was not acceptable. Definitely not a way to gain clients. I left and will find a local vet whose exams are acceptable.

The only vet my pup doesn't mind. So much so that we drive in from an hour and a half away.

I had found a stray dog (or he found me!), which I took to Banfield's that day with no appointment. Despite being real busy, they saw him right away! They sincer friendly & helpful! Doug Nettke