Had to take one of my pups to the vet for the first time for something other than routine shots (his body was jerking and he wouldn't look at me when I called him). I just moved to the area and looked up the closest animal clinic, and was lucky to find this place. Customer service was excellent, from the time I called until I picked up my dog at closing time. I arrived at the clinic at noon, which is when the doctors go to lunch, but was told I could leave my dog and a doctor would look at him before going to lunch. As I was driving home, Dr. Carter called me to say she had taken a look at my dog and told me what she thought might be wrong with him and how she was going to treat him. I received an update about 2 hours later and picked up my dog right before closing so that the doctor had time to observe and make sure my dog was well enough to go home. The doctor and staff communicated with me through every step of this scary process, and I am so grateful to have a great veterinarian close by.

I've been boarding and relying on the Animal Hospital of Rowlett for over 10 years and can't say enough good things about their doctors, staff and facilities. They've always been kind, friendly, and the utmost professional for daily care, treatment and especially prevention of illnesses and diseases. And most importantly, they were beyond kind and comforting when I had to help my fur child cross the Rainbow Bridge. Some of the other comments about them being in it for the money or not being helpful with strays are not at all accurate. AHR is not cheap by any means, but they are not expensive either. They are fair priced for excellent service and the vets are top notch. And they were wonderful with the stray and rescues that i have adopted. While there are numerous other vets and clinics in the area that I live, I drive almost 25 miles to board and treat my fur baby at this clinic, or their annex in Heath. I wouldn't take him anywhere else.

The staff at this vet clinic are truly top notch. Very clean and extremely knowledgeable veterinarians. I asked a thousand questions and neither Dr. Carter or Dr. Clary seemed irritated or pestered. If you need a vet that loves your pet and gives sound advice than please visit Animal Hospital of Rowlett. They will try to work within your budget and will not run up cost. I will definitely be back for all of my vet needs.

If I could give Dr Downes 10 stars I would. I rescued a cat, Tooter, from a bad situation and after a bit he developed a large growth on his abdomen. I took him to the vet I was using at the time and he performed a surgery. Lab results were non specific, only lymph tissue. Within a month the growth came back to double, triple the previous size. Vet wanted to do another surgery, I wanted second opinion. Here is where Dr Downes comes in, she was highly recommended by a friend. She took a biopsy and sent it to a pathologist in Oregon, I believe. It came back as histoplasmosis. It's a fungal type infection that Tooter got from breathing in spores released from the ground where either birds or bats were. OMG, I had rescued him from a little old lady where he was an inside cat. I had been there cleaning and cleaning her house, ripping out carpet, etc. We humans can breathe in the spores and we can get histoplasmosis too. I went to get checked and sure enough it was in my lungs. I had to go on an anti fungal med for a month. The average person can many times fight off this infection but if your immune system is compromised, and you don't know you have it, it can be fatal. Well I have rheumatoid arthritis and have been on medications that lower the immune system. I mean medicines that even check if you have this infection before they give it to you. So.....if I had not met Dr Downes, who was the right vet, who knows what would have happened. Tooter did better for a while with meds but eventually succumbed to the disease. He had it for a long time. He was a wonderful kitty. RIP Tooter. Then I referred my friend to Dr Downes because her dog Nicky was not helped by other vets. Dr Downes turned him around too and eventually saved his life after he had a health emergency. So you see, I love me some Dr Downes. The Animal Hospital of Rowlett is a state of the art diagnostic hospital with all of the up to date technology. If you want the utmost in care. Go here!

I am grateful to Dr. Huber and the staff at AHR for the consult last week regarding the diagnosis and prognosis that we got from our regular vet for my Siamese cat, Bobble, who was in end-stage renal failure. I appreciate their frankness about her chances, as it helped me make the decision as to whether to put her through something I knew would stress her terribly and might even hasten her death, in an attempt to save her. Bobble passed away peacefully in her sleep two days afterward. I’m very glad that she was here at home with me by her side instead of in a hospital, hooked to IVs and catheters. Some doctors might have urged me to have her undergo the treatment in order to collect the fees. I appreciate that Dr. Huber didn't do that. What he told me certainly wasn't what I wanted to hear, but it's better to know the truth than to be given false hope. His kindness and that of the staff won’t be forgotten.