We had a great experience there with Dr. Daubula (spelling probably incorrect) she was went over all of our concerns, answered all of our questions and spent a lot of time with us. We have come back with our other dogs and have gotten the same great care. We however went to schedule their next appointment and Dr.D is not there anymore, We hope that we will receive the same great service but she was a special vet who went out of her way for the animals she treated.

This "hospital" is a disaster. After my family lost our old vet for our thee dogs, we went shopping for a new vet. We thought that having a vet at the same store we buy our pet supplies would be convenient - we were sorely mistaken. Our first visit went well and we were sold their "wellness plan", a one year maintenance plan that covered vaccinations and a variety of simple tests. It went down hill form there. On our second visit we found ourselves waiting 3 HOURS in the waiting room. Clearly frustrated, we were seen by the regional manager who just happened to be there that day. He promised us that this was an unfortunate isolated situation and that it would never happen again. He lied. On EVERY subsequent visit (scheduled of course - which apparently doesn't mean anything to these people), our wait times varied from 1 to 2 hours before being seen - even by a nurse. We of course would have never returned, but our plan was expensive and we needed to at least try and get our money's worth. And if it wasn't bad enough, they over-vaccinated our Dane which required an afterhours visit to a local pet emergency clinic - $1000. Banfield's record keeping was beyond shoddy as they never knew which dog was due for what. We had to correct them several times. Our last visit (that they scheduled after insisting that we needed it) involved us coming in for a heartworm test that wasn't even due - thereby wasting our time - and after they admitted that the scheduling was their fault, we were told that even if it was due, the plan only covers one heartworm test a year and that if we wanted them to do it that day (the day we got our 3 dogs out to them in the pouring rain), we would have to pay extra for it. There is more, but I think readers may have gotten enough information. The people running this Banfield should be embarrassed and ashamed. And Pet Smart should seriously reconsider their involvement with Banfield. M. Moore Sugar Land, TX