My experience with Banfield was horrible. I read the reviews and was hoping these people were wrong, but they're not. The veterinarian didn't know very much, she avoided every question I asked her. My visit wasn't very cheap, and I certainly turned down their stupid scam with the health care plan. They charged me for a blood cell count test AND for the process of actually drawing the blood. I'm just glad my dog bit the damn woman. I will never return to ANY Banfield or Petsmart for that matter.

Took 2 dogs in for their annual vaccinations and heartworm tests. Bill was over 400.00 for the 12month health care plan that they assumed I wanted. This service includes the vaccinations plus 50 percent off their unbelievably inflated prices. When I told them I didn't want the health care plan, but just wanted to pay for the services rendered.....it was the same price!!!! Unbelievable. Plus they try to jam other services down your throat...teeth cleaning, grooming, etc. Horrible.

I can't believe how ridiculous the people that work here are. They never have accurate records- they can NEVER find us in the system. We originally started our puppy plan in Southlake and trying to switch to a different location was a nightmare for starters. Even though I pay hundreds of dollars up front for a dog plan, it seems I am always being charged for something or "the plan is expired", etc. I had to pay full price for neutering my dog because they conveniently forgot to tell me that after 5 months old, the plan will not pay for the neuter. My dog is also TERRIFIED of coming here- he normally loves going places especially petsmart. He literally shakes and I have to drag him to go in. They also take FOREVER. I have dropped my dog early in the morning and call all day and he is never ready. I feel terrible for taking my dog here but I have been sucked into a very expensive plan with a very unexperienced group of employees.