I have been going to Brookside now for over 20 years and even though the front desk can take a min sometimes I wouldn't trade them for the world! They are very personalized with each and every pet and yes sometimes they can get cranky but I would be to with some of the sad things they deal with every day. Dr. K is beyond the best Thank you for taking such great care of us!

best place in utah.

I'm new to the west Jordan area, so I am looking for a new vet for my cats. I called wondering how much it would cost to get my female cat fixed. The lady who answered the phone was so rude. She acted like she was annoyed that I was calling. All she said when she picked up the phone was Brookside?? Brookside what?? Then when I asked for the pricing she signed and said around 35? I Asked how much for the shots, she said somewhere around 30 for them all? If you have customers calling about their animals that they love, don't sound all annoyed and rude. Customers are what run your Brookside animal hospital. If you didn't have customers you wouldn't be running. So sound professional, I will be taking my animals somewhere else! Thanks for narrowing down my options :)

I called Brookside when my dog stopped eating/drinking and started vomiting and having diarrhea. They said "oh, that sounds serious. Can you get here in 30 minutes? I'll set aside an appointment". I'd never been there before, but it popped up on google and we needed to get my dog in ASAP. At first I was very impressed with their sense of urgency. When we got there, we waited for 2 hours to see anyone, and they charged us the "walk-in" fee even though I called and was told that I had an appointment. The front desk attendents were unkempt and rude. The lobby was unclean and extremely unwelcoming. The desk attendants chatted away and horsed around with one another while there were clients waiting to be helped. They did not seem to care that they had a lobby full of people and their sick best friends who needed their help. Once they finally called us back, Dr. Karma Taylor (who I actually liked during the exam) was kind and thorough, and she called us the next day to tell us that our dog had an adrenal disease. She said she would call me back in a few minutes to tell me if she had the treatment plan ready or if she needed to order it in. No one ever called me back. I called the next day to follow up and was told "oh, the doctor is busy. I'll have her call back". Again, no one called me back. After calling repeatedly the next day, and being blown off time after time, I finally decided to take her somewhere else (Animal Cracker's Veterinary Hospital, which was AWESOME). They fixed my dog up (and it turns out she DIDN'T have what the Brookside vet said she did) and not until TWO DAYS AFTER my dog's overnight stay did Brookside ever call me back. TERRIBLE service. I love my dog way too much to ever take her back to Brookside. Had I waited for Brookside to call me back, my dog would have died from the kidney infection going untreated. No only that, but the prednisone that Brookside wanted to get her on for what they said was an adrenal disease would have surpressed her immune system, making it impossible for her little body to fight off the infection. I shudder to think of what may have happened had we not given up on Brookside and taken her elsewhere.

They are very friendly and very helpful.