Not a good experience. I am sure the vet service itself is adequate, but the practice is like a car sales lot. Unfortunately not only are they rather expensive, they try and up-sell you on everything. When I first checked my dog in - before I even got to the waiting room seat, I had an email selling me insurance. Then once inside I was up sold everything from cans of food t, nail clipping etc etc etc- I expected them to offer a side of fires. Then to top things off, they have still not sent my new vet all her medical records - inc immunizations despite requests from both me and the vet. If you visit, be aware and keep hold of your wallet.

My boyfriend and I just moved to old town and adopted a 7 month old pup. We took her to this hospital for our first appointment with her. They booked an appointment for us on the same day that we called which is amazing. She had a little bit of a rash on her belly and we generally needed to get her checked into a vet. The doctor was very kind, helpful, and informative. The visit was quick and easy. Every one who worked there was friendly and really seemed to love and care about animals. Plus, I found out that they take care of avian and exotic animals which is wonderful because I have a bird and lizard as well! We walked away very happy with our first visit there and will definitely return.

We have been going to VCA Old Town for almost 4 years now and see Dr. Clark & Dr. McClean. Both doctors are great and have been nothing but upfront & honest when answering questions, talking about tests or issues, etc. We have never been pressured into taking expensive tests and they always did a walk through with us on the bill if we did anything that was more then a check up. The front desk staff has changed since we first started to now and you can see a difference. They are quick to help you out for appointments, very nice and greet us at the door and we haver never had an issue. They also went above & beyond for us when we call on a Friday night right before close to ask them to write a support letter as we were going to be adopting a dog the next day. We went there Saturday morning and they had a fantastic letter signed by the office manager & Dr. McClean. The techs are great as well. We have pretty much had every tech there and have not had one issue with any of them. The last thing I wanted to point out is that vet care is expensive, so having low expectations on how much a visit is can be bad. If price is an issue then I would call ahead of time and ask questions. They have a deal for first time visits as well as for medicines like heartworm & flea, etc. I would recommend this place and go see Dr. McClean or Dr. Clark :)

I was upset about how they notified me of my cat's diagnosis of moderate arthritis. Dr. Reed, who saw her, called me SIX days after her visit and left a message on my voicemail, and then left for the day. (This is my baby, who has been with me through thick and thin for 9 years.) I had lots of questions and concerns and couldn't get them answered for a few days. I also signed up for the "never forget" program which is supposed to mail you meds for the pet every month and they messed that up, and also accidentally overcharged me for the visit and had a mix-up about the meds my cat needed. Not happy and not going back.

Saved my Rick! Thanks Dr. Lewis my hero.