I've been coming to this vet for 5+ years. Every so often I would have a bad experience but I overlooked it. I overlooked the long wait times, and the INCREDIBLY high prices. I couldn't overlook the most recent experience though. One of my two cats has Feline Lower Urinary Tract Disease (FLUTD). She has a flare up on average once a year and it's pretty traumatic. The most recent flare up was especially bad (suddenly peeing blood in the sink). I called the vet immediately and I was told I wouldn't be allowed to make an appointment because my name wasn't on the account (when I first started going it was to bring my parents dog, and as I got older I started bringing my two cats always under the same account without any problems). I asked to speak with my regular vet and I was told I wasn't allowed because I wasn't on the account. I had my mother call to have me added to the account and I called back. I explained the situation and asked to make an appointment. I was told I would have to wait over a week. I protested but she wouldn't budge. In light of that I asked that her if I could pick up the Rx food that breaks down the crystals (something she's been prescribed with every flare up) seeing as she couldn't see the vet for a week. I was told they wouldn't give it to me without her being examined, which they couldn't do for a week. I explained that a week from now would result in a block and possibly surgery. She literally said "that's too bad". I hung up and will never go back to that vet. I ended up going to an emergency vet that night that provided the Rx without an internal examination. She was better in two days. I've since moved my services to Caring Hands Animal Hospital and so far they have been fantastic. They also have something called a pet portal on which you can schedule appointments, track your pet's history with the vet etc. It's wonderful and not nearly as pricey. Most importantly, they care about my pet's well being. I'm very happy with the move.

I have been a client at suburban animal hospital for over 5 years and i just recently started working there!!!, so i see first hand the care giving to the animals! the dogs are taken out 4 times a day, anytime there is a mess its cleaned up right away, cages and food bowls are cleaned 3 or 4 times a day! ( even when they are usually not even dirty!!!) same with the cats cages! cleaned 3-4 times a day!!!! the dogs are always being giving attention and love and they all get 24/7 care and then go home happy!

My Princess suddenly decided food was not that cool, and dropped weight fast. After about 3 weeks, I took her in under the care of Dr. Kimberly Halbert. She was very caring, good with Princess (who can be really difficult, even to me). At all stages did I feel I was made aware of cost, what procedures to go through, what we should do, and referrals to other hospitals (Southpaw). I have nothing but good things to say about Dr. Halbert and the staff. I was there 3 times in a week, and they really cared about Princess. They took good care of us, and I have no complaint. They did cut her claws, to help me being able to give Princess medication (fat chance, I am unsuccessful, where the doctors at SAH is capable). It cost me $15, which is on par with what I have paid at PetSmart previously. While they may charge a bit more than other places like Banfield etc, I feel welcomed by everyone, as well as cared for. We've been customers there for 5 years, and I doubt we will change any time soon.

I've had pets all of my life and realize that vets and veterinary service is expensive. This place takes it to a whole new level. My cat required emergency surgery. I accepted the "estimate" over the phone from the vet and authorized surgery. Two days later I was faced with a bill that was $1200 over what had been estimated though the procedure and care had not changed from the original estimation. When I confronted the head vet, Dr. Schrader (Vietnam War Veteran), he accused me of trying to avoid paying my bill and refused to remove my cat's sutures. I, too, am a Veteran and I didn't take kindly to his threats, lies and accusations. I even played a recorded voicemail from his associate vet (female), where she verbally indicated the price ($1200 less than the final price shown on the invoice) and he still told me I was a liar and refused to adjust my bill. If I didn't have a security clearance, high morals, impeccable integrity I would have knocked this guy out. I promptly paid the full bill and haven't stepped foot in this godforsaken place again. My recommendation is to avoid this business at all costs or if you do choose to conduct business here, get EVERYTHING in writing. I will be filing an overdue claim with the Better Business Bureau

Horrible service....they diagnosed my dog as having kennel cough despite the fact he had not been around other dogs for several months...After several visits and various medications...he began coughing blood...only then did they perform an x-ray...poor guy had cancer...I reported symptoms as far back as a year....they were just to busy to care and now my dog is gone.