I took my new kitten to Banfield for his first check-up and it was the worst experience ever! I have never owned a cat before so I had a lot of questions. The first girl told me the cat was a girl, the doctor said it was a boy...still don't really know for sure. During the exam, my kitten got very upset from all the poking and prodding. I said that we should wait to do the blood test and that I would bring him in in a few days because I was worried that he may get hurt or hurt one of the nurses. The doctor insisted that it needed to be done and that my kitten would be okay. I let them take him and I heard my kitten screaming in the back room while they took blood. He came back to me with both back legs wrapped up and the doctor said they had a hard time getting blood. Then when I went to check out, the woman told me that my cat was bad and that she and three other nurses held him down while doing bloodwork. I was outraged! I called and complained to customer care and nothing was done. I will never return there for any type of animal care. I don't think I will ever shop at PetsMart either. I don't want to support a company that condones treatment like that of kittens and their owners!