Was there this morning as a walk in for my fur baby Kittabell (cat). Staff was kind and loving. Waiting room had a lot of open space and was welcoming. They took great care of her and spoke to her like our family does. It made me feel secure and I'm sure Bell loved the attention. Wish we knew about this place sooner!

I was so excited when we first found this vet. Dr. Thompson is the best doctor that I have ever encounter, unfortunately I feel that his talent and kindness is wasted at that place. Since we have started going we only saw Dr. Thompson once. They only have two vets that work at that location and there is never a day when both doctors are in. The people at the front desk get very rude and short with you. When you need a prescription the doctor has to approve it first, even if you are coming in for a refill! I wouldn't trust anything that the vet techs say because obviously the doctor does not trust the vet techs enough to do refills. I would not recommend this vet to anyone, Dr. Thompson is the only good thing about that place.

The Vet is fine but one of the ladies at the desk projected terrible customer service. In addition, she made false claims to a customer that were definitely un-true but I kept my mouth shut because I didn't want to be negatively impacted during my visit that day. Another small, but still important annoyance is that VCA does not work with 1-800-Pet-Meds. They'll write you a prescription but won't approve communications (fax, email, or phone) with the company, but instead will refer you to their in house products. I would give VCA "Good" instead of Poor-Fair but the customer service aspect is incredibly crucial to me and so I've decided to move to another vet as a result. Form your own opinion!

I only went once a few years ago. I remember a VERY LONG wait.They had a long way to go with Customer Service.VERY RUDE. I stepped out of that place and asked myself, how can anyone stay in business and be so rude. I looked across the street and saw a sign for "Friendship Vet" and that is where I have been taking my pets ever since.

The VCA on W. Little Creek is phenomenal. Dr. Thompson is fantastic. We switched to him after a horrible and traumatic experience at Sajo Farm in Virginia Beach, so Dr. Thompson was my dog's final doctor for the last year of his life. My dog was on the hyper side, so he hated going to the Vet's office, but Dr. Thompson seemed to calm him down. I believe my dog genuinely liked him. And when he was put down, Dr. Thompson explained to us exactly what to expect and allowed us to be with him during the process. I was heartbroken afterwards, and Dr. Thompson actually gave me a hug and was very compassionate. He's a wonderful man, and I will forever take my pets to VCA. The entire team there is very professional.