Regarding Evan Novak's comment below, Evan Novak was notorious for not following medical instructions and not giving medications as prescribed. Further, he was always certain his dog was ill even when his dog was bouncing off the walls clearly feeling great. He was usually late for appointments causing him to wait, and would be a "no-show" at times. Mr. Novak was politely asked to take his business elsewhere due to extreme reluctance to follow directions. It is quite unusual to have a client like Mr. Novak. Most clients are far more concerned about properly medicating their pets than is Mr. Novak. Dr. Miller and his staff are awesome!!

Cons: - Ancient technology as far as xray machines, I was surprised to find that when I shopped around for a new vet NOWHERE ELSE has film xrays still in use. - My dog relapsed multiple times under Dr. Miller's care while battling pneumonia. - Never prescribed medicine for longer than a week out without a follow-up visit, attempted to give me some sorry excuse for when I wished to follow-up in two weeks out. - Every new visit the first question I was asked was "So are we doing _________ (insert expensive form of care) today?", Not a "How's it going?" or "How is the dog doing." - Severely understaffed at all times. Receptionists and vet techs always running around like chickens with their heads cut off. - Because of being understaffed, every appointment I ever had I was seen no earlier than 45 minutes later than my appointment time. Bottom line: If you care about your animal, don't take them to Crossroads. The establishment is a leech trying to suck the most money of out of you.

Dr. Miller & Jennifer Miller- Have been such a HUGE help to me and my dog. I highly recommend them. They were friendly and caring. They explained everything to me. Very happy and caring staff -And a huge thank you to Wanda Brown for all of her help and kindness.

Dr. Miller and his staff are awesome. They're very friendly and caring people. I actually got my lab-mix from them. Dr. Miller had rescued her from a kill shelter in Georgia. He rescues animals on a regular basis--and that in itself should show you how great of a person he is. I've continued to use them as my vet even though I live 30 min. from their location--they're that good! I've been to 3 or 4 different vets over the years but I'd recommend my friends and family to him over anyone in Richmond. If you want great customer service and know your animal is in the best hands and a great doctor, take them to Dr. Miller.

When we took our Himalayan kitten to Dr. Miller, the girl at the front desk held a pile of poop in one hand, and the phone in the other, and told me to give her our kitten. I said I'd wait. When we returned at the end of the day, we were charged $65 for an exam we specifically did not request (she'd been examined only a month before...), and we were given our kitten back with poop all over herself and inside her pet carrier. I don't know what they do in the back room of Crossroads West, but our kitten was traumatized. She's been to vets before and we've never ever had a bad experience. This visit ruined her.