I so agree with the other reviews. I don't know what goes on there, but my puppy was literally tramatized after one of his visits. This is the only office that I know that will tell you everything is ok, and once you get home and read the notes, **found small mass, tartar on teeth etc etc aren't those things you might want to know in the office to decide on a follow up plan. I had two friends that ended up putting their dogs down, that went here. I thought those were isolated circumstances after my experience I went running for the hills to find a new vet. If you are worried about other insurance plans there are several offered on line. I escalated my concerns to the so called office manager Lisa - NO HELP AT ALL! If you love your pet 1/2 as much as we love ours - don't do it!

My dog Gracie had the wellness plan. The credit card it was linked to expired so I missed a payment. No one told me. The $37 charge went to collections. Collections never attempted to notify me either. So...my credit score was destroyed. Note that I spent thousands of dollars at this business over the years. Stay away from this place!!!!!!

Do NOT ever take your pet here. Dr. Harmeet Aulakh is the worst veterinarian I have ever seen. Lacks clinical knowledge and bedside manner. Unless you are willing to sedate your animal (who gets somewhat anxious/stressed) for a basic exam (yes, the focus is money)....I would not recommend this place to anyone. I received several phone calls throughout the day referencing a "she" cat (my cat is male), and they even gave me check-out papers for another animal. Was told my animal was mean and wouldn't come out of kennel. I pick him up, he's purring and walks right to front of the cage. Most traumatic experience ever for my cat due to the lack of understanding and compassion of the vet. I canceled my wellness plan after wonderful care in Germantown, MD because of this woman/facility/staff. BEWARE!

I was offered a "free medical exam" while in the store and was given a coupon. I scheduled an appointment for a rescue Cairn terrier that I was fostering. I had actually gotten him from a rescue group set up at Pets Mart. I had been told that he had a heart murmur. When I went for his appointment, they tried to insist on worm testing, vaccines, etc. I declined since this had been already been done by the rescue group and would have been very expensive for me. The "free exam" consisted of the vet only listening to his heart. Nothing else was checked. She told me that he had a heart murmur but refused to comment further. She would not tell me if it was significant or provide any opinion about it at all. She was willing to do further testing, such as an expensive echocardiogram. I was very disappointed. As a good customer of Pets Mart, I expected better, especially since this was a rescue dog. I did not solicit this "free exam" and felt that I wasted my time. I ended up taking him to my own vet only to find out that the murmur was nothing.